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- Tasks: Lead process improvements and collaborate with teams to enhance operational efficiency.
- Company: Join a fast-growing tech company revolutionising supply chain solutions.
- Benefits: Remote work, travel opportunities, and a culture of continuous learning.
- Why this job: Make a real impact in a dynamic environment while growing your leadership skills.
- Qualifications: 3-5 years in operations or process improvement; engineering degree preferred.
- Other info: Diverse backgrounds encouraged; ongoing applications accepted.
The predicted salary is between 36000 - 60000 £ per year.
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote – United Kingdom, with the ability to travel regularly to fulfillment and hub sites in Manchester and Birmingham, UK, and travel to the US and Australia as needed. Travel required: Up to 80% travel expectations.
Role Description: As the Process Engineering Manager at ShipBob, you will implement the operational processes within defined functions (Inbound, Outbound, VAS/B2B). You will lead the development of new processes and guide incremental improvements at both the people/process level and within the Warehouse Management System (WMS). Acting as a bridge between Product/Engineering teams and Operators, you will advocate for quality and the merchant experience, influencing functional design and roadmap prioritization. Your communication and implementation scope includes both ShipBob-owned sites and partner-run facilities. This role reports to the Sr. Manager, Process Engineering, who also serves as the backup for this role.
What you’ll do:
- Collaborate with Operations and Product leaders to design and roadmap changes to core operational functions.
- Utilize data to drive decision-making within operational processes and improvements.
- Develop and implement standardized operating procedures (SOPs), stakeholder communication, and operational rollouts.
- Communicate procedure changes clearly to the Operations team.
- Work with Operations leaders to develop and manage plans for new processes.
- Organize and lead training sessions for team members.
- Plan detailed schedules for process rollouts.
- Collect and relay feedback from operators to the product team.
- Manage transitions and certify employees through a Training Certification program.
- Deliver comprehensive reports to track progress and identify areas for improvement.
- Travel regularly to fulfillment and hub sites to observe processes and establish training sessions.
- Comply to all food safety and compliance policies and regulations.
- Perform additional duties and responsibilities as needed.
What you’ll bring to the table:
- 3-5 years of experience in Fulfillment Operations, Process Improvement, and/or Program Management.
- Bachelor’s Degree, ideally in Engineering, Mathematics, or similarly technical field.
- Experience with LEAN/Six Sigma in production environments.
- Established track record of taking ownership and driving results, especially in highly ambiguous situations.
- High degree of curiosity, problem solving, and initiative.
- Excellent written and verbal communication with an audience of Senior company leaders.
- A passion to grow as a leader and influence the ShipBob network and direction of ShipBob Operations.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You: The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market e‑commerce merchants to provide them access to best-in‑class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in‑house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia.
ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
Process Engineering Manager employer: ShipBob
Contact Detail:
ShipBob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Engineering Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ShipBob on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a leg up!
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your past experiences align with ShipBob's values, especially around ownership and collaboration. We want to show that we can tackle complex problems and drive results.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or mentors. Focus on articulating your thought process when solving problems, as this is key for the Process Engineering Manager role. We need to demonstrate our analytical skills!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep us top of mind!
We think you need these skills to ace Process Engineering Manager
Some tips for your application 🫡
Show Your Ownership Mindset: When writing your application, make sure to highlight instances where you've taken ownership of projects or initiatives. We love candidates who can demonstrate their proactive approach to problem-solving and innovation!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and how they relate to the role. Remember, we appreciate transparency and clarity in communication!
Tailor Your Application: Make sure to customise your application for the Process Engineering Manager role. Refer to specific responsibilities and skills mentioned in the job description, showing us how your background aligns with what we're looking for.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ShipBob
✨Understand the Ownership Mindset
Before your interview, take some time to reflect on how you can demonstrate an ownership mindset. Think of specific examples where you've identified challenges and taken initiative to drive improvements. This will show that you align with ShipBob's values of continuous learning and proactive innovation.
✨Prepare for Collaboration Questions
Since collaboration is key at ShipBob, be ready to discuss your experiences working with peers and leaders. Prepare anecdotes that highlight your ability to communicate openly, build trust, and support team success. This will help you illustrate how you can contribute to their high-performance culture.
✨Showcase Your Problem-Solving Skills
Given the role's focus on tackling complex problems, come prepared with examples of how you've approached and solved difficult issues in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it clear how your actions led to positive outcomes.
✨Demonstrate Your Passion for Growth
ShipBob values individuals who are eager to grow as leaders. Be sure to express your enthusiasm for personal and professional development during the interview. Share your goals and how you see yourself influencing the direction of ShipBob Operations, which will resonate well with their mission.