Operations Implementation Manager

Overview

As a member of the ShipBob Team, you will…

Responsibilities

• Influence: work cross-functionally with our MerchantImplementation, Quality, SFN Operations, SIC Operations, Forecasting, Analytics, and Sales teams to implement new Mid-Market clients operationally.
• Strategize: work with Quality, SFN, and SIC partners to best place merchants and execute on the needs of their unique SKU profile, pack expectations, and custom packaging.
• Merchant Experience: you will act as our escalation point for all fulfillment issues during the first 30 days in the onboarding process for new merchants. You will be critical in solving the most complex merchant problems from both internal and external perspectives.
• Onboarding: oversee the onboarding and implementation operations for all our MM merchants from the perspective of Supply Chain and Operations.
• Analyze: understand volume needs and coordinate with forecasting teams, communicate expectations around productivity impacts and make necessary adjustments.
• Operational Solutioning: work to find scalable creative solutions to merchant\’s custom requirements that align with our current processes.
• Compliance: comply with all food safety and compliance policies and regulations.
• Additional duties: as necessary.

What you’ll bring to the table

• Minimum 8 years of experience in Fulfillment Operations and/or Operational Program Management.
• Experience interfacing with Merchants/Suppliers/External 3rd Parties.
• High EQ and natural interpersonal skills. A connector and expert communicator who will close the distance between Operations, our merchants and internal stakeholders.
• Established track record of running initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.
• Solid program management skills and ability to run multiple projects simultaneously.
• Experience with PowerBI and Microsoft Excel.

About You

The work we do at ShipBob is challenging and rigorous, and our environment isn’t the right fit for everyone. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to tackle the complex problems we face in today’s global supply chain.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s global fulfillment center network.

ShipBob is committed to equal employment opportunities for all employees and applicants and prohibits discrimination and harassment of any type.