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- Tasks: Lead a team to monitor inventory and ensure operational excellence at ShipBob's fulfilment centres.
- Company: Join ShipBob, a fast-growing tech company revolutionising supply chain solutions.
- Benefits: Enjoy medical benefits, life assurance, pension scheme, and a supportive work culture.
- Why this job: Make a real impact in a high-performance environment while growing your career.
- Qualifications: Strong leadership skills, problem-solving abilities, and effective communication are essential.
- Other info: Hybrid role with travel opportunities and a focus on continuous learning.
The predicted salary is between 40000 - 50000 ÂŁ per year.
As a member of the ShipBob Team, you will...
Values
- Grow with an Ownership Mindset: We champion continuous learning and innovation. You’ll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and your own professional growth.
- Collaborate with Peers and Leaders Alike: We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect makes the work feel worth doing.
- Experience a High‑Performance Culture and Clear Purpose: Our goals are specific, accountability is shared, and every team member can see how their work connects to our mission.
Location
Hybrid – United Kingdom with 40% travel.
Role Description
This is an incredibly important position that helps to monitor inventory activities at partner ShipBob Fulfillment Network (SFN) centers, and you will be the leader for a region’s Operations Support Specialist team. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. You will need to be within a short driving distance to local partner sites. This role reports to the Senior Manager, SFN Quality.
What you’ll do
- Perform training, mentoring, and monitoring metrics for direct reports.
- Communicate updates and relay important operational information about clients directly to the Operations Support Specialist team members and to the partners via a weekly Business Review meeting.
- Play a pivotal role in understanding the root cause of inventory adjustments and support your region’s on‑site specialist.
- Vocalize concerns around inventory practices and help identify areas of opportunity in day‑to‑day processes, and communicate any issues with your Senior Regional Manager.
- Provide support coverage and/or ICQA training at any fulfillment center needed within your assigned region.
- Perform Root Cause Analysis around inventory discrepancies and review findings with Onsite Support Specialists.
- Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders.
- Meet all SLAs for Jira tickets and all other ICQA metric goals.
- Present ICQA data, via weekly business reviews, to all partner sites within your region.
- Travel (air/ vehicle) to partner SFN sites in your region to help support ICQA functions.
- Comply with all food safety and compliance policies and regulations.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table
- Demonstrates the ability to quickly adapt to changing conditions and solve problems immediately.
- Displays leadership ability to help meet set goals.
- Ability to identify inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.
- Ability to work without direct supervision.
- Possess effective written and verbal communication skills and reading comprehension skills.
- Solid ability to multitask and handle multiple issues at the same time without stress.
- Excellent attention to detail.
- Ability to lift 40lbs without any health limitations.
- Able to stand and walk continuously during and up to an 8‑10hr shift.
- Able to bend, stoop, reach above, and push/pull frequently.
Perks & Benefits
- Medical and Wellness Benefits
- Life Assurance
- Income Protection
- Pension Scheme
Diversity & Inclusion
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You
Building the world’s leading full‑stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.
About Us
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid‑Market ecommerce merchants to provide them access to best‑in‑class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in‑house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest‑growing tech companies headquartered in Chicago.
Equal Employment Opportunity
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Manager, SFN Quality in London employer: ShipBob
Contact Detail:
ShipBob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, SFN Quality in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ShipBob on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding ShipBob's values and culture. Think about how your experiences align with their focus on ownership and collaboration. Bring examples that showcase your problem-solving skills!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your skills and experiences, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Manager, SFN Quality in London
Some tips for your application 🫡
Show Your Ownership Mindset: When writing your application, make sure to highlight your ability to take ownership of tasks and drive results. We love candidates who can demonstrate continuous learning and innovation, so share examples of how you've tackled real problems in the past.
Be Clear and Concise: We appreciate clarity! Make your application easy to read by being straightforward and to the point. Use bullet points where necessary to break down your skills and experiences, especially those that relate to inventory management and leadership.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Manager, SFN Quality role. Mention how your experience aligns with our high-performance culture and the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at ShipBob
✨Know Your Inventory Inside Out
Before the interview, brush up on your knowledge of inventory management and common discrepancies. Be ready to discuss specific examples from your past experiences where you identified and resolved inventory issues. This will show that you understand the core responsibilities of the role.
✨Demonstrate Leadership Skills
Since this position involves leading a team, prepare to share instances where you've successfully mentored or trained others. Highlight your ability to communicate effectively and how you foster collaboration among peers. This will resonate well with their emphasis on high standards and mutual respect.
✨Showcase Problem-Solving Abilities
Be prepared to discuss how you've tackled complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when it comes to root cause analysis and operational challenges. This aligns perfectly with their need for someone who can adapt and solve problems quickly.
✨Align with Their Values
Familiarise yourself with ShipBob's core values, particularly around ownership and continuous learning. During the interview, express how these values resonate with you and provide examples of how you've embodied them in your work. This will demonstrate that you're not just a fit for the role, but also for the company culture.