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- Tasks: Lead a team to drive success for customer accounts and create strategic engagement programs.
- Company: Global supply chain tech platform focused on collaboration and high performance.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact in driving merchant success across EMEA and Australia.
- Qualifications: Proven success management experience and strong relationship-building skills.
- Other info: Join a vibrant culture that values energy and teamwork.
The predicted salary is between 54000 - 84000 £ per year.
A global supply chain and fulfillment technology platform is seeking a Director of Merchant Success for the EMEA and Australia markets. This role involves leading a team dedicated to driving success for customer accounts and creating strategic programs around retention and engagement.
The ideal candidate will have a proven track record in success management, be adept at handling escalations, and possess strong relationship management skills. Cultural fit is crucial, as the company values energy, high performance, and collaboration.
Global Director, Merchant Success in London employer: ShipBob
Contact Detail:
ShipBob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Director, Merchant Success in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them you’re not just a fit on paper but also someone who embodies their energy and collaborative spirit.
✨Tip Number 3
Practice your pitch! Be ready to discuss your success management experience and how you've driven retention and engagement in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Global Director, Merchant Success in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about driving success for our merchants and making a real impact in the EMEA and Australia markets.
Tailor Your Experience: Make sure to highlight your relevant experience in success management and relationship building. We’re looking for someone who can handle escalations with ease, so share specific examples that demonstrate your skills in these areas.
Cultural Fit Matters: We value energy, high performance, and collaboration at StudySmarter. Use your application to showcase how you embody these traits and how you can contribute to our vibrant team culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at ShipBob
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent achievements. Understanding their focus on energy, high performance, and collaboration will help you align your answers with what they value most.
✨Showcase Your Success Management Skills
Prepare specific examples from your past experiences where you've successfully managed customer accounts or handled escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Demonstrate Relationship Management Expertise
Think of instances where you've built strong relationships with clients or team members. Be ready to discuss how you foster engagement and retention, as this role is all about driving success for customer accounts.
✨Emphasise Cultural Fit
During the interview, express your enthusiasm for working in a high-energy, collaborative environment. Share examples of how you've thrived in similar settings and how you can contribute to the team's dynamic.
