HUB Support Specialist

As a member of the ShipBob Team, you will...

Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.

Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work feel worth doing.

Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Role Description: This is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Operations Manager.

What you’ll do:

• Resolve merchant-facing requests around WRO and URO related issues.
• Work directly with onsite partners to resolve merchant concerns and escalations.
• Investigate WRO discrepancies reported by partner personnel, frontline team members, and Merchant Care teams.
• Communicate updates, issues, and escalations and relay operational information to the on-site Operations Manager and Regional Director.
• Visualize and conduct how to load, plan, and offload trucks and containers with little to no supervision.
• Schedule daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
• Update and manage all BOL requirements.
• Check in and check out drivers for inbound and outbound activity coming in and out of the facility.
• Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software (NOVA).
• Support the OM and partner in the prompt resolution of Jira tickets and merchant escalations.
• Ensure products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.
• Follow all standard operating procedures, report concerns related to product condition or integrity, support traceability through accurate record‑keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• 1+ years of warehouse experience in a fast‑paced environment.
• Demonstrated ability to quickly adapt to changing conditions and solve issues in a timely manner.
• Ability to work with critical timelines.
• Effective communication skills, both verbal and written.
• Professional approach to working with internal and external stakeholders.
• Excellent attention to detail.
• Proficiency with Microsoft Excel.
• Ability to multi‑task and prioritize independently.
• Ability to work independently without direct supervision onsite.
• Ability to lift 50 lbs without health limitations.
• Able to stand and walk continuously during an 8‑10 hour shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pull frequently.

About You: Building the world’s leading full‑stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.