Customer Support Agent (m/w/d) Home-Office in High Wycombe

We champion continuous learning and proactive innovation. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob. Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. Location: Remote in London, UK We are expanding our amazing sales team in the UK and looking for rising stars to build that team with us. Our award winning technology stack, rock solid fulfillment operations and ShipBob brand name will help generate leads. We are looking for Account Executives willing to work in a start-up environment, be self-driven, identify exciting new customers and work autonomously in a frictionless environment to reach the rewarding quota. As one of the early joiners in a high growth organization and in a high growth market there will be opportunities to grow with ShipBob. Don’t panic though, the role will be heavily supported by the team that rolled out 7,000 other clients and opened 35 fulfillment centers. Self-source prospects who will convert to customers using internal databases, creative online searches, self-created cadences and marketing campaigns, referrals and other means. Move customers efficiently through the sales process, ensuring all expectations are properly set and understood. Negotiate pricing, contract terms and general partnership agreements. Maintain an updated, clean and thorough pipeline to ensure proper forecasting as well as up to date CRM notes so account status is clear. Give feedback to management to continue to improve the sales process and Merchant experience. Ensure proper handoff to the post sales team. Identify local nuances and help improve processes, tools and documentation. At least 18 months as an Account Executive or Sales Representative in the eCommerce fulfillment or OMS/WMS/TMS tech space. Organization and time management skills. Established track record of success in a Sales position. Computer skills, especially MS Excel and CRM software. Medical and Wellness Benefits Life Assurance Pension Scheme We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. Diversity of experience and skills combined with passion is a key to innovation and excellence; Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (). ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, c ompensation and training.