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- Tasks: Support and train 3PL partners to ensure top-notch fulfilment operations.
- Company: Join ShipBob, a leading global supply chain tech platform.
- Benefits: Enjoy medical benefits, life assurance, and a pension scheme.
- Why this job: Make a real impact in e-commerce while developing your skills.
- Qualifications: 4-7 years in operations or e-commerce fulfilment preferred.
- Other info: Dynamic environment with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
As a member of the ShipBob Team, you will be responsible for developing and supporting our partner fulfillment centers to ensure they are all performing to the necessary standards. This role will oversee new startup functions including project management, systems training, and equipment set up. The Operations Support Manager will build solid partnerships with new and existing 3PL partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services.
This role reports to the Senior Operations Support Manager.
What You Will Do
- Supporting our 3PLs: Coach and guide our 3PL partners to success defined by our metrics on the ShipBob Scorecard. Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality. Reinforce training materials provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services.
- Troubleshoot: Find and course-correct. Support the relationship to handle questions, requests, and issues related to onboarding at ShipBob as a 3PL partner site.
- Adoption: Inspire 3PL partner use of key ShipBob features and tools/dashboard. Work with the 3PLs to ensure quality closure of internal tickets.
- Supporting the execution of Best-in-Class operations: Provide accurate, visual, and detailed feedback to our merchants in case of expectations misalignment through our support team. Work with Freight partners to organize transport where coordination is required.
- Supporting our Merchants: Help 3PL partners achieve all key metrics (KPIs and SLAs) which foster a world-class merchant experience. Work closely with Merchant Implementation Managers and Merchant Support Managers to ensure that merchants onboarding/expanding into international locations receive an exceptional onboarding experience.
- Supporting our Internal Customers: Support the operational Support Team in getting timely responses to operational queries, resolving escalations, and providing general status updates. Attend weekly business review calls with our 3PL partners, supporting follow-up actions for completion.
What You Will Bring To The Table
- Demonstrated ability to build solid relationships and get business done.
- Minimum 4-7 years of operations, e-commerce fulfillment experience, or a fast-paced environment.
- Advanced understanding of either outbound or inbound fulfillment operations.
- Ability to be on-site up to 90% of the time, including weekends and nights, if necessary.
- Intermediate skills with Microsoft Office tools (MS Excel).
- Must have access to a vehicle for travel needs between locations.
Perks & Benefits
- Medical and Wellness Benefits
- Life Assurance
- Income Protection
- Pension Scheme
We recognise that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment.
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience.
Operations Support Manager in Heywood employer: ShipBob
Contact Detail:
ShipBob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager in Heywood
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ShipBob on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding ShipBob's operations inside out. Familiarise yourself with their dashboard and services so you can speak confidently about how you'd support 3PL partners and enhance merchant experiences.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you’ve successfully troubleshot issues or improved processes. This will demonstrate your ability to handle the challenges of the Operations Support Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the ShipBob team.
We think you need these skills to ace Operations Support Manager in Heywood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operations and e-commerce fulfilment. We want to see how your skills align with the role of Operations Support Manager, so don’t hold back on showcasing relevant achievements!
Showcase Your Relationship-Building Skills: Since this role is all about building solid partnerships with 3PLs, share examples of how you've successfully managed relationships in the past. We love seeing candidates who can demonstrate their knack for collaboration and communication!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if necessary to make your experience easy to digest!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ShipBob
✨Know Your Operations Inside Out
Before the interview, make sure you understand the ins and outs of operations support, especially in e-commerce fulfilment. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) that are crucial for the role. This will help you demonstrate your knowledge and show how you can contribute to achieving those metrics.
✨Showcase Your Training Skills
Since the role involves coaching 3PL partners, be prepared to discuss your experience in training and guiding teams. Think of specific examples where you've successfully implemented training sessions or improved processes. Highlight your patience and resilience, as these traits are essential for helping others adopt new systems.
✨Demonstrate Problem-Solving Abilities
Operations often come with unexpected challenges. Be ready to share examples of how you've troubleshot issues in previous roles. Discuss your approach to root cause analysis and how you’ve resolved conflicts or escalations effectively. This will show that you can handle the dynamic nature of the job.
✨Build Relationships Like a Pro
The ability to build solid relationships is key in this role. Prepare to talk about how you've fostered partnerships in past positions, particularly with external stakeholders. Emphasise your communication skills and how you’ve worked collaboratively to achieve common goals, as this aligns perfectly with ShipBob's values.
