Account Executive - SMB

As a member of the ShipBob Team, you will...

Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.

Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.

Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: Remote-United Kingdom

Role Description: We are expanding our amazing sales team in the UK and looking for rising stars to build that team with us. This is a unique opportunity to take a proven and scalable business model and further roll it out in the UK. Our award-winning technology stack, rock solid fulfillment operations and ShipBob brand name will help generate leads. We are looking for Account Executives willing to work in a start-up environment, be self-driven, identify exciting new customers and work autonomously in a frictionless environment to reach the rewarding quota. As one of the early joiners in a high growth organization and in a high growth market there will be opportunities to grow with ShipBob. Of course, there will be gaps in learning, processes to be established, and market nuances to learn, so the successful candidate must have a high appetite to learn, improvise and develop. Don’t panic though, the role will be heavily supported by the team that rolled out 7,000 other clients and opened 35 fulfillment centers.

Your primary targets are medium-sized ecommerce merchants looking for world-class fulfillment and great technology. With short sales cycles and implementation time, we make it easy for new clients to start fulfilling with ShipBob and for you to reach your goals. You will manage a sales pipeline and continue to prospect opportunities to bring on new customer revenue for the business. This role reports to the Manager, Client Acquisition.

What you’ll do:

• Bring in new business to attain revenue targets using self-sourcing techniques.
• Self-source prospects who will convert to customers using internal databases, creative online searches, self-created cadences and marketing campaigns, referrals and other means.
• Qualify prospects and sell ShipBob’s value propositions to bring in new business that is operationally fit for ShipBob.
• Connect with potential customers, both self-sourced and pre-vetted by the Business Development or Partnerships team, to determine a mutual fit.
• Move customers efficiently through the sales process, ensuring all expectations are properly set and understood.
• Negotiate pricing, contract terms and general partnership agreements.
• Have a thorough understanding of both our tech offerings and Operational capabilities.
• Maintain an updated, clean and thorough pipeline to ensure proper forecasting as well as up to date CRM notes so account status is clear.
• Give feedback to management to continue to improve the sales process and Merchant experience.
• Ensure proper handoff to the post sales team.
• Identify local nuances and help improve processes, tools and documentation.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• At least 18 months as an Account Executive or Sales Representative in the eCommerce fulfillment or OMS/WMS/TMS tech space.
• Ability to foster great teamwork and motivate those around you.
• Excellent verbal and written communication skills.
• Organization and time management skills.
• Established track record of success in a Sales position.
• Ability to understand client needs and handle the negotiation process.
• Computer skills, especially MS Excel and CRM software.

Perks & Benefits:

• Medical and Wellness Benefits
• Life Assurance
• Income Protection
• Pension Scheme

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You: Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors and is one of the fastest-growing tech companies headquartered in Chicago.