At a Glance
- Tasks: Lead operations at ShipBob's first UK Inbound Hub and drive merchant satisfaction.
- Company: Join a dynamic team at ShipBob, fostering innovation and growth.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Ongoing applications accepted; embrace diversity and inclusion in the workplace.
- Why this job: Make a real impact in a high-performance environment while growing your career.
- Qualifications: 4+ years of leadership experience and a degree in a related field preferred.
The predicted salary is between 40000 - 50000 £ per year.
As a member of the ShipBob Team, you will champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and your own professional growth. We partner with senior leaders and our peers in a high‑performance culture that is transparent and respectful. Goals are specific, accountability is shared, and every team member can see how their work connects to our mission.
This position provides essential leadership to ShipBob’s first UK Inbound Hub. You will partner with onsite stakeholders to foster a positive work environment, ensure merchant satisfaction, and maintain efficient hub operational flow. You will implement strategies that increase productivity and enable the company to hit revenue goals and report to the Director of Inbound and Hub Operations.
Key Responsibilities- Direct hub operations, merchant support, and partner communication.
- Ensure merchant expectations are met and exceeded.
- Manage performance KPIs, track key metrics, and plan continuous improvement efforts.
- Use data‑driven reports and analyses to identify improvement opportunities and propose solutions.
- Hire, train, coach, and motivate Hub Support Specialists; set and manage team goals.
- Establish, enforce, and monitor safety standards and procedures to comply with legal requirements.
- Share effective practices, competitive intelligence, business opportunities, and needs with other locations and headquarters.
- Maintain operational processes—receiving, storage, handling, and shipping—ensuring safety, quality, and legality.
- Support adherence to SOPs and ensure timely escalation of product‑related issues.
- Perform additional duties as assigned.
- 4+ years of leadership experience.
- Degree in Business, Operations, Supply Chain, General Management, or a related field (preferred).
- Knowledge of FHDS processes (preferred).
- Experience with safety procedures in a distribution center environment.
- Track record of ownership and delivering results.
- Understanding of Lean and Six Sigma.
- Ability to multi‑task and prioritize independently.
- Ability to work independently without direct onsite supervision.
ShipBob provides equal employment opportunities to all employees and applicants, prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
Operations Manager, Fulfillment Operations in Kettering employer: ShipBob, Inc.
At ShipBob, we pride ourselves on fostering a high-performance culture that values transparency, respect, and continuous learning. As an Operations Manager in our Kettering hub, you will not only lead a dedicated team but also have the opportunity to drive meaningful change and innovation within our operations. With a strong focus on employee growth and a commitment to exceeding merchant expectations, ShipBob offers a dynamic work environment where your contributions directly impact our success and your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager, Fulfillment Operations in Kettering
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ShipBob, Inc. and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ShipBob, Inc.!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ShipBob, Inc. keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Manager, Fulfillment Operations in Kettering
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ShipBob, Inc.:This is your chance to really connect with the team at ShipBob, Inc.. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ShipBob, Inc.
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ShipBob, Inc..
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ShipBob, Inc. that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ShipBob, Inc.. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
