At a Glance
- Tasks: Lead and inspire our guest experience team across Reception, Bar, and Restaurant.
- Company: Join Elysium St Mawes, a stunning new hotel in Cornwall.
- Benefits: Be part of a brand-new team with opportunities for growth and development.
- Other info: Bring your energy and fun to a supportive, dynamic environment.
- Why this job: Shape our culture and create memorable experiences for guests.
- Qualifications: Previous hospitality experience and a passion for outstanding service.
The predicted salary is between 33975 - 41525 £ per year.
We're getting ready to open the doors to
Elysium St Mawes , our beautiful new hotel in one of Cornwall's most stunning coastal locations, and we're looking for enthusiastic, hands-on
Team Supervisors to help lead our guest experience team!
At Elysium, we believe great hospitality is about more than excellent service.
It's about creating genuine connections, anticipating the little things and making every guest feel truly special.
The Role
As a Team Supervisor, you'll be at the heart of hotel life, leading and supporting our team of Hosts across
Reception, Bar and Restaurant .
This is a varied, hands-on role where you'll lead by example, working alongside your team to create warm, personal and memorable experiences for every guest.
From welcoming guests at Reception to overseeing a busy restaurant service or supporting the bar team, you'll help everything run seamlessly while inspiring your colleagues to deliver the very best of Elysium hospitality.
Most importantly, you'll help create a positive, supportive environment where everyone feels valued, confident and proud of what they do.
- What You'll Be Doing
- Leading, motivating and supporting our Hosts across Reception, Bar and Restaurant.
- Being visible and hands-on, working alongside the team to deliver exceptional guest experiences.
- Overseeing daily operations and ensuring service runs smoothly across all guest-facing areas.
- Coaching and developing Hosts, helping them build confidence and skills across different departments.
- Anticipating guest needs and encouraging those special little touches that make a stay memorable.
- Handling guest enquiries, feedback and complaints with warmth and professionalism.
- Leading shift briefings, allocating responsibilities and ensuring effective communication.
- Working closely with the Kitchen, Housekeeping, Spa and Maintenance teams.
- Maintaining excellent standards of service, cleanliness and presentation.
- Supporting the Operations Manager in creating a happy, engaged and high-performing team.
What We're Looking For
We're looking for someone who loves hospitality, enjoys bringing out the best in people and isn't afraid to roll up their sleeves!
You'll be someone who
- Has previous hospitality experience, ideally with some supervisory or team leadership responsibility.
- Naturally leads by example and inspires those around them.
- Has a warm, friendly and confident personality.
- Is passionate about delivering outstanding guest experiences.
- Enjoys variety and is comfortable working across Reception, Bar and Restaurant.
- Is organised, proactive and calm under pressure.
- Loves coaching and encouraging others to succeed.
- Brings positivity, energy and a genuine sense of fun to work.
Experience in both Front of House and Food & Beverage would be fantastic, but we're equally interested in talented hospitality supervisors who are keen to broaden their skills and develop their careers.
Why Join Elysium?
This is a fantastic opportunity to join a brand-new hotel team from the very beginning and play a part in shaping our culture, service standards and guest experience.
You'll be joining an exciting, growing hotel collection where teamwork, individuality and genuine hospitality are at the heart of everything we do.
Team Supervisor in Truro employer: Ship and Castle Hotel Elysium St Mawes
At Elysium St Mawes, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. As a Room Attendant, you'll not only contribute to creating unforgettable guest experiences but also benefit from ample opportunities for personal and professional growth within our expanding hotel collection. Join us in a beautiful location where your dedication and attention to detail will be recognised and rewarded.
Contact Details:
Ship and Castle Hotel Elysium St Mawes Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Supervisor in Truro
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ship and Castle Hotel Elysium St Mawes. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ship and Castle Hotel Elysium St Mawes
Don't be shy about reaching out to Ship and Castle Hotel Elysium St Mawes directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Supervisor in Truro
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ship and Castle Hotel Elysium St Mawes and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ship and Castle Hotel Elysium St Mawes
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
