At a Glance
- Tasks: Support customers and manage orders for our exciting action sports brands.
- Company: Join a leading international lifestyle and action sports company with 40 years of experience.
- Benefits: Competitive salary, 25-30 days holiday, work from home options, and lifestyle perks.
- Other info: Great team environment with opportunities for growth and development.
- Why this job: Kickstart your career in customer support while building relationships in a dynamic industry.
- Qualifications: Fluent in German and English, strong communication skills, and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
We are an international lifestyle and action sports licensee, distributor and manufacturer with over 40 years of heritage and experience and are looking for a (German speaking) Customer Support Executive to join our team.
About the role
This is an entry level position with the primary purpose of the role to support in administrative duties, securing sales and distribution gains for our action sport lifestyle brands through positive sales relationships with new and existing customers.
What will I be accountable for?
- Orderbook management making sure the customer and sales teams are fully informed on all areas of customer delivery.
- Updating customers and internal sales on all changes and amendments to customer orders.
- Managing Key Account portals and communication.
- Ability to manage switch sells and/or give alternatives to the sales team to execute.
- Dealing with customer queries and managing up when required.
- Processing return requests once confirmed allowed by relevant management.
- Coordinate cancellation requests for management agreement or refusal.
- Assisting team members during absence.
- Management of the sales.com emails.
- Initial communication on payment chasing/issues.
- Interacting with other teams, especially Finance, Marketing and the Warehouse.
- Supporting the D2C team when required.
- Attending team meetings and review meetings to share best practice and discuss ongoing strategy.
- Any other duties as may be required from time to time.
Job Requirements
Person Profile
- Is fluent in reading, writing and speaking the German & English language.
- Exceptional interpersonal skills and influencing skills.
- Team player – reliable, determined, supportive.
- Calm under pressure, able to prioritise and meet deadlines.
- Ability to follow processes and procedures accurately.
- High attention to detail.
- Professional and literate correspondence manner.
- Adaptable style of communication and presentation to suit different customers.
- Passionate about relationship building and customer service.
- Reflects the brands and their values.
IT Skills and Experience
- Excellent overall IT skills.
- Advanced MS Excel skills, including VLOOKUP and Pivot Tables, and Outlook.
- Experience using NAV, Business Central, or similar ERP systems.
Additional Competencies
- Strong communicator internally and externally.
- Excellent organisational and time-management skills.
- Positive attitude and strong work ethic.
Benefits
We offer a competitive salary, 25 days of holiday increasing to 30 days with length of service, the opportunity to purchase additional holidays, in addition to lifestyle benefits, and the option to work from home on one set day of the week.
Customer Support Executive - German Speaking in Bristol employer: Shiner Ltd
Join a dynamic and innovative team at our international lifestyle and action sports company, where we prioritise employee growth and a supportive work culture. As a Customer Support Executive, you'll enjoy competitive benefits including generous holiday allowances, flexible working options, and the chance to build meaningful relationships with customers while contributing to our vibrant brand legacy. With over 40 years of experience, we foster an environment that values teamwork, adaptability, and a passion for customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive - German Speaking in Bristol
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Shiner Ltd value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Shiner Ltd a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Shiner Ltd!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Shiner Ltd.
We think you need these skills to ace Customer Support Executive - German Speaking in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Shiner Ltd!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Shiner Ltd
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
