At a Glance
- Tasks: Support customers and manage orders for our action sports brands.
- Company: Join a dynamic lifestyle and action sports company with 40 years of experience.
- Benefits: Competitive salary, 25-30 days holiday, work from home options, and lifestyle benefits.
- Other info: Friendly team environment with opportunities for growth and development.
- Why this job: Kickstart your career in customer support while promoting an active lifestyle.
- Qualifications: Fluent in German and English, strong interpersonal skills, and a team player.
The predicted salary is between 31500 - 38500 £ per year.
We are an international lifestyle and action sports licensee, distributor and manufacturer with over 40 years of heritage and experience and are looking for a (German speaking) Customer Support Executiveto join our team.
Job Description
Passionate, dedicated and knowledgeable, our Sales team have proven credentials and are committed to supporting our retailers through careful, insightful and personal account management.
We are looking for an energetic, flexible and enthusiastic Customer support Executiveto join our team.
About the role
This is an entry level position with the primary purpose of the role to support in administrative duties, securing sales and distribution gains for our action sport lifestyle brands through positive sales relationships with new and existing customers.
What will I be accountable for?
- Orderbook management making sure the customer and sales teams are fully informed on all areas of customer delivery.
- Updating customers and internal sales on all changes and amendments to customer orders.
- Managing Key Account portals and communication
- Ability to manage switch sells and/or give alternatives to the sales team to execute.
- Dealing with customer queries and managing up when required.
- Processing return request once confirmed allowed by relevant management.
- Coordinate cancelation requests for management agreement or refusal.
- Assisting team members during absence.
- Management of the sales. com emails.
- Initial communication on payment chasing/ issues.
- Interacting with other teams, especially Finance, Marketing and the Warehouse.
- Supporting the D2C team when required.
- Attending team meetings and review meeting to share best practice and discuss ongoing strategy.
- Any other duties as may be required from time to time.
- Job Requirements
Must have
- Is fluent in reading, writing and speaking the German & English language.
- Exceptional interpersonal skills and influencing skills.
- Good overall IT skills
- Team player – reliable, determined, supportive.
- Calm under pressure, able to prioritise and meet deadlines.
- Ability to follow processes and procedures accurately.
- High attention to detail.
- Professional and literate correspondence manner.
- Adaptable style of communication and presentation to suit different customers.
- Passionate about relationship building and customer service.
- Reflects the brands and their values.
Desirable
- Advanced MS Excel skills, including VLOOKUP and Pivot Tables, and Outlook
- Experience using NAV, Business Central, or similar ERP systems.
- Additional Competencies
- Strong communicator internally and externally. .
- Excellent organisational and time-management skills.
- Positive attitude and strong work ethic.
- MORE ABOUT US
Our vision is to connect with, excite and inspire whilst promoting an active lifestyle through our portfolio of global brands.
We are dedicated to nurturing and growing brands strategically and sustainably.
Our carefully considered stewardship and close vendor relationships serve to ensure long term brand equity.
We are a friendly, down to earth and hardworking team, with our Head Office located in Aztec West.
We offer a competitive salary, 25 days of holiday increasing to 30 days with length of service, the opportunity to purchase additional holidays, in addition to lifestyle benefits, and the option to work from home on one set day of the week.
- No agencies please
- #J-18808-Ljbffr
Customer Support Executive - German Speaking employer: Shiner Ltd
As an international lifestyle and action sports company with over 40 years of experience, we pride ourselves on fostering a supportive and dynamic work environment. Our team is dedicated to personal growth, offering competitive salaries, generous holiday allowances, and the flexibility to work from home, all while promoting a culture of collaboration and enthusiasm. Join us in our mission to inspire an active lifestyle and be part of a friendly team that values your contributions and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive - German Speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Shiner Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Shiner Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive - German Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Shiner Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Shiner Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Shiner Ltd!
How to prepare for a job interview at Shiner Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
