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- Tasks: Provide expert advice and support to customers on fishing tackle and orders.
- Company: Join Shimano UK, a dynamic and ambitious company in the fishing industry.
- Benefits: Enjoy a friendly work environment with opportunities for growth and teamwork.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: 2 years in customer service, strong communication skills, and a passion for fishing is a plus.
- Other info: Work in a supportive team focused on achieving success together.
The predicted salary is between 30000 - 42000 £ per year.
Are you a proactive problem solver with a passion for delivering exceptional customer service? Do you enjoy advising customers on the latest fishing tackle and helping them find the perfect solution? If so, Shimano UK is looking for you to join our Customer Service team in Coventry.
As the first point of contact for our customers, you’ll provide expert advice on products and orders, ensuring every interaction is handled with professionalism and care.
The Challenge
- Calculate offers and process customer orders accurately.
- Deliver high-quality service via phone and email.
- Monitor stock availability, perform credit checks, and manage order processing.
- Maintain efficient administrative systems.
- Answer customer questions about product specifications, invoices, and deliveries.
- Report claims and provide solutions wherever possible.
What are we looking for?
- Minimum 2 years in a customer service role, preferably in a B2B environment.
- Proficiency in Microsoft Office tools (Excel, Teams).
- Experience with ERP systems (SAP, Oracle) is a strong advantage.
- Excellent communication skills, especially over the phone.
- Ability to take initiative and solve problems quickly and efficiently.
- Positive attitude and willingness to learn and grow.
- Knowledge of fishing products and a passion for the sport is a bonus.
What do we have to offer?
Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.
Customer Service in Coventry employer: Shimano
Contact Detail:
Shimano Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Coventry
✨Tip Number 1
Get to know the company inside out! Research Shimano UK, their products, and their customer service approach. This way, when you get that interview, you can show off your knowledge and passion for fishing tackle, making you stand out as a candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer queries and how to respond effectively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you’ve successfully resolved customer issues. Be ready to share these stories during interviews to demonstrate your proactive approach and ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Shimano UK. Let’s make this happen together!
We think you need these skills to ace Customer Service in Coventry
Some tips for your application 🫡
Show Your Passion: Let your love for customer service and fishing shine through in your application. We want to see how your enthusiasm can contribute to our team at Shimano!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in B2B customer service. We’re looking for those specific skills that match what we do, so don’t hold back!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while showcasing your problem-solving skills and initiative.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Shimano
✨Know Your Products
Before the interview, brush up on your knowledge of fishing tackle and related products. Being able to discuss specific items and their benefits will show your passion for the sport and help you connect with the interviewer.
✨Showcase Your Problem-Solving Skills
Prepare examples from your previous customer service roles where you successfully resolved issues. Highlight your proactive approach and how you took the initiative to find solutions, as this is key for the role at Shimano.
✨Familiarise Yourself with Tools
Make sure you're comfortable with Microsoft Office tools and any ERP systems you've used, like SAP or Oracle. If you can demonstrate your proficiency during the interview, it will give you an edge over other candidates.
✨Communicate Clearly and Positively
Practice your communication skills, especially over the phone. Be ready to articulate your thoughts clearly and maintain a positive attitude throughout the interview. This will reflect the professionalism and care that Shimano values in customer interactions.
