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For Companies At a Glance
- Tasks: Provide expert advice and support to customers on products and orders.
- Company: Join Shimano, a dynamic leader in cycling and fishing products.
- Benefits: Enjoy a friendly work environment with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real difference for our customers.
- Qualifications: 2 years in customer service, strong communication skills, and a positive attitude.
- Other info: Work in an informal setting with a focus on teamwork and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
As the first point of contact for our customers, you’ll provide expert advice on products and orders, ensuring every interaction is handled with professionalism and care.
The Challenge
- Calculate offers and process customer orders accurately.
- Deliver high-quality service via phone and email.
- Monitor stock availability, perform credit checks, and manage order processing.
- Maintain efficient administrative systems.
- Answer customer questions about product specifications, invoices, and deliveries.
- Report claims and provide solutions wherever possible.
Requirements
- Minimum 2 years in a customer service role, preferably in a B2B environment.
- Proficiency in Microsoft Office tools (Excel, Teams).
- Experience with ERP systems (SAP, Oracle) is a strong advantage.
- Excellent communication skills, especially over the phone.
- Ability to take initiative and solve problems quickly and efficiently.
- Positive attitude and willingness to learn and grow.
- Knowledge of fishing products and a passion for the sport is a bonus.
Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.
Customer Service in Coventry employer: Shimano American Corp.
Contact Detail:
Shimano American Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Coventry
✨Tip Number 1
Make sure you know the company inside out! Research Shimano and its products, especially in cycling and fishing. This will help you connect with the interviewers and show your genuine interest.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and email, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples from your past experience where you successfully resolved customer issues. This will demonstrate your ability to take initiative and handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Shimano!
We think you need these skills to ace Customer Service in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service role. Highlight your experience in B2B environments and any relevant skills, like proficiency in Microsoft Office and ERP systems. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with our mission. Don’t forget to mention your love for fishing if you have it – it’s a bonus!
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your excellent communication skills. Whether it's in your CV or cover letter, let us know how you handle customer queries and provide solutions effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Shimano American Corp.
✨Know Your Stuff
Make sure you’re familiar with the products and services offered by Shimano, especially if you have a passion for fishing. Brush up on product specifications and common customer queries so you can demonstrate your expertise during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of phone and email interactions, practice clear and concise communication. You might want to prepare for common customer service scenarios and think about how you would handle them effectively.
✨Demonstrate Problem-Solving Abilities
Think of examples from your previous roles where you successfully resolved customer issues. Be ready to discuss how you took initiative and solved problems quickly, as this will show your potential employer that you can handle challenges efficiently.
✨Be Positive and Eager to Learn
A positive attitude goes a long way in customer service. Show your enthusiasm for the role and your willingness to learn and grow within the company. This will resonate well with the interviewers and reflect the team spirit they value at Shimano.