Scheduler Plan and manage field engineers' diaries to meet customer SLAs and maximise first-time fixes for a specialist medical equipment. Role: Scheduler Location: Wakefield Package: £25,370 Hours: Monday to Friday 9-5 /10-6 on a Rota Office based Overview Based at the company's head office in West Yorkshire, the Scheduler manages and schedules field service engineers across a defined geographical region. The role involves planning current and future appointments, balancing engineer workload against skills and location, maintaining work in progress to meet customer service targets, and supporting first-time fixes through effective route and task planning. The company is a well-established healthcare business providing specialist mobility and patient care equipment. Key responsibilities Manage engineers' diaries daily, booking and rearranging appointments while maintaining an accurate order book. Schedule current and future appointments, considering engineer skills, location and job priorities to maximise productivity. Plan engineer routes effectively to improve efficiency and support first-time Manage regional work in progress, following up on faults, parts, servicing, held and quotation-required jobs. Plan preventative maintenance using historical trends to support customer requirements and equipment availability. Monitor and report on completed jobs, engineer productivity, service levels and downtime, raising purchase orders where required. What we are looking for Essential: GCSEs, including Maths and English (minimum 3 A-C passes). Accurate data-entry skills and good proficiency in Microsoft Office, particularly Ability to prioritise and reprioritise workloads to meet customer service Clear written and verbal communication skills, with the ability to review call history and previous visit details. UK driving license Desirable: Experience working with field-based Experience within a healthcare, medical equipment or similar technical service Package and benefits £25,370 per annum 25 days' annual leave, plus bank holidays Pension scheme with matched contributions and salary sacrifice option Health cash plan, including support towards dental, optical, physiotherapy and chiropody costs. Life assurance scheme Free on-site parking Dress Down Fridays Free tea, coffee and hot chocolate Social committee Charity work opportunities Employee Engagement Committee and Champion opportunities Monthly 1-to-1s Annual appraisals Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief
Scheduler in Wakefield employer: Shillito Group
Shillito Group is an excellent employer, offering a dynamic work environment in Rotherham that fosters professional growth and development. With a focus on teamwork and continuous improvement, employees benefit from hands-on leadership opportunities and the chance to make a significant impact within an international manufacturing context. The company values its staff, providing a supportive culture that encourages innovation and excellence in financial management.
