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- Tasks: Lead a dynamic hire desk team and ensure smooth operations in equipment rental.
- Company: Join a well-known machine hire company with a strong reputation.
- Benefits: Competitive salary starting at £45,000, plus opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real impact by driving efficiency and delivering top-notch customer service.
- Qualifications: Experience in hire desk operations and strong leadership skills required.
The predicted salary is between 45000 - 45000 £ per year.
Shillito Group are excited to work alongside a well-known Machine Hire company based in North Lincolnshire. Together we're looking for an experienced and proactive Hire Desk Manager to lead the day-to-day operations of their busy hire desk. This is a key leadership role responsible for driving operational efficiency, maximising fleet utilisation, and delivering outstanding customer service.
You'll lead a small team, coordinate hire activity end-to-end, and play a central role in ensuring operations run smoothly, safely, and profitably.
Responsibilities- Operational Leadership
- Oversee the full hire lifecycle - from enquiry to off-hire
- Coordinate equipment availability, scheduling, and logistics
- Maximise fleet utilisation and optimise asset allocation
- Ensure efficient route planning and operational compliance
- Maintain accurate processing of contracts, extensions, and returns
- Team Management
- Lead, coach, and develop hire desk staff
- Provide direction to the crane field team (drivers, supervisors, slingers)
- Set clear objectives and monitor team performance against KPIs
- Conduct regular reviews and drive continuous improvement
- Promote a culture of accountability, safety, and collaboration
- Customer & Commercial Focus
- Build and maintain strong customer relationships
- Handle enquiries, issues, and escalations with professionalism
- Identify opportunities to upsell and grow revenue
- Prepare quotations and negotiate hire terms confidently
- Compliance & Administration
- Ensure all hire documentation and records are accurate and up to date
- Maintain compliance with Health & Safety and legal regulations
- Uphold company quality standards and processes
- Liaise with local authorities and traffic management where required
- High fleet utilisation and efficient asset deployment
- Strong team productivity and engagement
- Full compliance with systems and processes
- Delivery against cost and operational targets
- High levels of customer satisfaction
- Experience & Knowledge
- Proven experience in hire desk, plant hire, or equipment rental operations
- Strong understanding of hire processes, logistics, and contract management
- Experience using rental or asset management systems
- Skills & Attributes
- Confident leader with the ability to motivate and develop teams
- Excellent communication and stakeholder management skills
- Commercially aware with a customer-first mindset
- Highly organised, able to prioritise and multitask in a fast-paced environment
- Solutions-focused with strong problem-solving ability
Locations
Hire Desk Manager in Lincoln, Lincolnshire employer: Shillito Group
Contact Detail:
Shillito Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Manager in Lincoln, Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on a Hire Desk Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully managed teams and improved processes in previous roles. This is key for a Hire Desk Manager position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can drive operational efficiency and deliver outstanding customer service.
We think you need these skills to ace Hire Desk Manager in Lincoln, Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Desk Manager role. Highlight your experience in hire desk operations, team management, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in similar positions and how you can contribute to our team's success.
Showcase Your Leadership Skills: As a Hire Desk Manager, you'll be leading a team. Make sure to highlight your leadership experience and how you've motivated teams in the past. We love seeing candidates who can inspire others!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Shillito Group
✨Know Your Stuff
Make sure you brush up on your knowledge of hire processes, logistics, and contract management. Familiarise yourself with the specific equipment and services the company offers, as well as any relevant industry regulations. This will show that you're not just interested in the role, but that you understand the business inside out.
✨Showcase Your Leadership Skills
As a Hire Desk Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Prepare examples of how you've successfully managed teams in the past, focusing on how you've motivated staff, handled conflicts, and driven performance against KPIs.
✨Customer Focus is Key
Highlight your experience in building strong customer relationships and handling enquiries or issues professionally. Be ready to discuss specific instances where you've upsold services or resolved customer complaints effectively. This will illustrate your customer-first mindset, which is essential for this role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and operational thinking. Think about potential challenges you might encounter in the role, such as managing fleet utilisation or ensuring compliance, and prepare your responses. This will help you demonstrate your solutions-focused approach.