At a Glance
- Tasks: Identify client pain points and enhance their experience using data and feedback.
- Company: Join a leading financial services firm focused on client satisfaction.
- Benefits: Enjoy a competitive pension, private medical insurance, and hybrid working options.
- Other info: Great opportunities for long-term career development and recognition.
- Why this job: Be the voice of clients and drive meaningful improvements in their journey.
- Qualifications: Experience in client services and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Identify gaps, risks, and friction points using data, feedback, and MI.
Act as the voice of the client across projects and operations.
Support testing of communications, processes, and accessibility.
Client experience, client services, or customer journey improvement.
Regulated financial services such as wealth or investment, as well as identify vulnerable clients.
Process improvement, change, testing, or operational development.
Using data, MI, or KPIs to support decision making.
IT Account Management.
Pure relationship management.
Strong long term development.
- Competitive pension scheme
- Private medical insurance
- Employee Assistance Programme
- Travel loans and cycle to work scheme
- Reward and recognition programmes
- Hybrid working
- Group life assurance
- Generous family leave entitlements
Customer Experience Manager - Complaints in Leeds employer: Shillito Group
As a Customer Experience Manager at our esteemed financial services firm, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. With a competitive pension scheme, private medical insurance, and a range of benefits including hybrid working options and generous family leave entitlements, we are committed to fostering a rewarding environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager - Complaints in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in client experience or complaints management. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent projects. Show us how your skills in data analysis and process improvement can directly benefit their client experience initiatives.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Customer Experience Manager - Complaints in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client services and process improvement. We want to see how your skills align with the role of Customer Experience Manager - Complaints, so don’t hold back!
Showcase Your Data Skills:Since this role involves using data and MI to identify gaps and risks, be sure to include examples of how you've used data in past roles. We love seeing how you’ve made decisions based on insights!
Be the Voice of the Client:Demonstrate your understanding of client needs and how you’ve acted as their advocate in previous positions. We’re looking for someone who can truly represent the client’s perspective across projects and operations.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Shillito Group
✨Know Your Client Experience
Make sure you understand the ins and outs of client experience management. Brush up on how to identify gaps and risks in customer journeys, as well as how to use data and feedback effectively. This will show that you're not just familiar with the role but also passionate about improving client experiences.
✨Be the Voice of the Client
Prepare examples of how you've acted as the voice of the client in previous roles. Think about specific projects where your input made a difference. This will demonstrate your ability to advocate for clients and improve processes based on their needs.
✨Showcase Your Analytical Skills
Since the role involves using data and KPIs for decision-making, be ready to discuss how you've used data in past positions. Bring examples of how your analytical skills led to process improvements or operational developments. This will highlight your capability to make informed decisions.
✨Emphasise Relationship Management
Relationship management is key in this role, so think of ways you've built strong relationships with clients or stakeholders. Be prepared to share stories that illustrate your ability to maintain long-term partnerships and how that has benefited your previous employers.
