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- Tasks: Manage client relationships and support export processes in a dynamic team.
- Company: Adept Resourcing, a vibrant company focused on sales and customer service.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Join a small team where your contributions truly matter.
- Why this job: Kickstart your career in international trade and gain valuable experience.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Location: Rotherham (Onsite)
Salary: 28k
Hours: Monday to Friday, 37 hours per week
About the Role: Adept Resourcing are seeking a motivated Junior Sales & Customer Service Executive to join a busy and dynamic team. This is an exciting opportunity for someone looking to develop their career in sales and customer service, supporting both domestic and international clients. You will work closely with the sales and customer service teams to deliver excellent service, manage client relationships and support export processes.
Key Responsibilities:
- Process all customer requests in a timely and accurate manner
- Manage client relationships and provide outstanding customer service
- Prepare and manage export documentation for international shipments
- Use CRM systems to record all correspondence, updates, and information
- Assist Account Managers and support correspondence in their absence
- Maintain customer pricing and prepare small volume quotations
- Liaise with customers regarding stock, deliveries, charges, and Pro-Forma invoicing
- Obtain freight quotations, liaise and book with forwarders to ensure timely deliveries
- Update spreadsheets to monitor export expenses and profits
- File paperwork and ensure export documentation is accurate and compliant
- Stay up-to-date with international trade regulations, Incoterms, and tariff codes
- Participate in customer visits and team meetings as appropriate
- Any other reasonable duties to support the team and business
Requirements & Skills:
- NVQ Level II (or equivalent) in Customer Service or relevant business qualification
- At least 2 to 5 years' experience in a customer service, sales, or export-focused role
- Experience in export documentation is essential; familiarity with Export Master preferred
- Strong commercial awareness and understanding of business processes
- Excellent communication and interpersonal skills at all levels
- Strong organisational skills with the ability to manage multiple tasks and priorities
- Proficient in Microsoft Office, with Excel at an intermediate level
- Positive, proactive, and professional attitude with attention to detail
- Comfortable working in a small team environment and taking ownership of tasks
This role is perfect for an ambitious, customer focused professional looking to develop their career in sales and customer service. You'll gain valuable experience in international trade and sales support while working within a supportive and professional team.
Export Administrator in England employer: Shillito Group
Contact Detail:
Shillito Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Administrator in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their export processes. Be ready to discuss how your skills align with their needs, especially in customer service and documentation management.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clients and managing relationships, being articulate and confident in your conversations will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Export Administrator in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and export documentation. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Export Administrator role and how your background makes you a perfect fit for our team at StudySmarter.
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any CRM systems you’ve used. We love seeing candidates who are organised and detail-oriented, so highlight those skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Shillito Group
✨Know Your Export Stuff
Make sure you brush up on your knowledge of export documentation and international trade regulations. Being able to discuss Incoterms and tariff codes confidently will show that you're serious about the role and understand the industry.
✨Show Off Your Customer Service Skills
Prepare examples of how you've managed client relationships in the past. Think of specific situations where you provided outstanding service or resolved issues effectively. This will demonstrate your ability to handle customer requests and maintain strong relationships.
✨Get Familiar with CRM Systems
Since you'll be using CRM systems to record correspondence, it’s a good idea to familiarise yourself with common platforms. If you have experience with any specific systems, be ready to talk about how you used them to improve efficiency or manage client information.
✨Be Organised and Proactive
During the interview, highlight your organisational skills and ability to manage multiple tasks. Share examples of how you've prioritised work in busy environments, as this role requires juggling various responsibilities while maintaining attention to detail.