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- Tasks: Lead a dynamic hire desk team and ensure smooth operations in equipment rental.
- Company: Join a well-known machine hire company with a focus on teamwork and efficiency.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for continuous improvement and development.
- Why this job: Make a real impact by driving operational success and enhancing customer satisfaction.
- Qualifications: Experience in hire desk operations and strong leadership skills required.
The predicted salary is between 45000 - 45000 £ per year.
Shillito Group are excited to work alongside a well-known Machine Hire company based in North Lincolnshire. Together we're looking for an experienced and proactive Hire Desk Manager to lead the day-to-day operations of their busy hire desk. This is a key leadership role responsible for driving operational efficiency, maximising fleet utilisation, and delivering outstanding customer service. You'll lead a small team, coordinate hire activity end-to-end, and play a central role in ensuring operations run smoothly, safely, and profitably.
Responsibilities
- Operational Leadership
- Oversee the full hire lifecycle- from enquiry to off-hire
- Coordinate equipment availability, scheduling, and logistics
- Maximise fleet utilisation and optimise asset allocation
- Ensure efficient route planning and operational compliance
- Maintain accurate processing of contracts, extensions, and returns
- Team Management
- Lead, coach, and develop hire desk staff
- Provide direction to the crane field team (drivers, supervisors, slingers)
- Set clear objectives and monitor team performance against KPIs
- Conduct regular reviews and drive continuous improvement
- Promote a culture of accountability, safety, and collaboration
- Customer & Commercial Focus
- Build and maintain strong customer relationships
- Handle enquiries, issues, and escalations with professionalism
- Identify opportunities to upsell and grow revenue
- Prepare quotations and negotiate hire terms confidently
- Compliance & Administration
- Ensure all hire documentation and records are accurate and up to date
- Maintain compliance with Health & Safety and legal regulations
- Uphold company quality standards and processes
- Liaise with local authorities and traffic management where required
What Success Looks Like (KPIs)
- High fleet utilisation and efficient asset deployment
- Strong team productivity and engagement
- Full compliance with systems and processes
- Delivery against cost and operational targets
- High levels of customer satisfaction
What the right Hire Desk Manager will bring:
- Experience & Knowledge
- Proven experience in hire desk, plant hire, or equipment rental operations
- Strong understanding of hire processes, logistics, and contract management
- Experience using rental or asset management systems
- Skills & Attributes
- Confident leader with the ability to motivate and develop teams
- Excellent communication and stakeholder management skills
- Commercially aware with a customer-first mindset
- Highly organised, able to prioritise and multitask in a fast-paced environment
- Solutions-focused with strong problem-solving ability
Hire Desk Manager in Bottesford employer: Shillito Group
Contact Detail:
Shillito Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Manager in Bottesford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Hire Desk Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully managed teams and improved processes in previous roles. This is key for a Hire Desk Manager position!
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to find and apply for the right roles. Plus, it shows you’re serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Hire Desk Manager in Bottesford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Desk Manager role. Highlight your relevant experience in hire desk operations and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational efficiency or built strong customer relationships in the past.
Showcase Your Soft Skills: While experience is key, don't forget to showcase your soft skills! We value communication, teamwork, and problem-solving abilities just as much. Let us know how you've used these skills in your previous roles.
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can't wait to see your application and learn more about you!
How to prepare for a job interview at Shillito Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hire desk operations and logistics. Brush up on your knowledge of fleet utilisation and contract management, as these are key areas for the role. Being able to discuss specific examples from your past experience will show that you’re the right fit.
✨Showcase Your Leadership Skills
As a Hire Desk Manager, you'll be leading a team, so it’s crucial to demonstrate your leadership style during the interview. Prepare to share instances where you've successfully motivated and developed your team, and how you’ve handled challenges. This will highlight your ability to drive performance and foster a collaborative environment.
✨Customer Focus is Key
This role requires a strong customer-first mindset, so be ready to discuss how you've built and maintained customer relationships in the past. Think of examples where you’ve turned a challenging situation into a positive outcome for the customer. This will show your potential employer that you understand the importance of customer satisfaction.
✨Be Prepared for Compliance Questions
Since compliance with health and safety regulations is vital, expect questions around this topic. Familiarise yourself with relevant regulations and be prepared to discuss how you’ve ensured compliance in previous roles. This will demonstrate your attention to detail and commitment to operational excellence.