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For Companies At a Glance
- Tasks: Install and integrate Point-of-Sale systems while training clients on their use.
- Company: Join Shift4, a leader in commerce technology, powering billions of transactions globally.
- Benefits: Enjoy flexible hours, travel opportunities, and a dynamic work environment.
- Why this job: Be part of a cutting-edge team that values service, professionalism, and innovation.
- Qualifications: 3+ years of POS installation experience and a good driving record required.
- Other info: Willingness to travel and work flexible hours is essential.
The predicted salary is between 36000 - 60000 £ per year.
Shift4 Birmingham, England, United Kingdom
Senior Onsite Services Installer
1 week ago Be among the first 25 applicants
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Responsibilities
An Senior Onsite Services Installer is expected to complete full integration of Point-of-Sale systems and peripherals at merchant locations. This position requires coordination with merchants and field technicians to ensure all requirements are met before, during and after installation. Installers will work with our clients by promoting the highest level of service and professionalism. They are also required to train clients on POS ecosystems once installed. Representatives are also expected to acquire an in-depth understanding of the entire merchant processing industry.
Worksite Location Requirements:
The majority of installations for onsite services are within the local range (200 miles). There will be time allocated for administrative and support tasks to be addressed in the office/home. There may be potential of performing onsite services (nationally) as needed. The majority of onsite installations will take place within a 200 miles radius of Birmingham, Newcastle, Liverpool or Manchester.
Onsite Service Scope
- Installation, Configuration, and Training on any one of our several different software packages.
- Site Surveys/ Network Troubleshooting.
- Repair/replacement of network cabling.
- Hardware/Software Troubleshooting.
- Able to test hardware, software, and credit card processing with no or minimal remote support.
- Post-installation, provide documentation and photos of work performed at each location.
- Willingness to work flexible hours including on call, early mornings, late nights, and weekends, as required.
- Train/mentor level I and II Onsite Service Installers.
- Participate in Enterprise account installations and support.
- Practice safe driving habits.
- Must have reliable transportation.
- Ability to communicate effectively on the phone, emails, and work orders.
- Tracking of expenses and submitting monthly expense reports.
- Provide installation and feedback on new software/hardware while in beta testing.
- Inventory management of equipment and requisition.
- Participate in recurring training of Shift4 product suite.
- Appointments that take place outside of your local area may require you to be away for several weeks at a time.
Qualifications
- Good driving record
- 3+ years’ experience installing POS systems
- Willingness to travel on short notice
- Able to work well with hand tools
- Able to lift and carry up to 50 pounds
- Experience running in wall and exposed cabling
- Technician background dealing with network/computer troubleshooting or installation
- High school diploma or equivalent
- Demonstrated proficiency in software, such as Microsoft Office Suite, and Google Docs
- Friendly, enthusiastic and outgoing demeanor
- Ability to learn and retain new information and concepts quickly
- Ability to follow directions and strong follow up
- Proven good judgment and proactive decision-making skills
- Ability to adapt to change.
Good To Have
- Bachelor\’s degree in a related technical field or equivalent work
- Technical certifications such as CompTIA A+, Net+, MCP, etc
- 2+ years customer service / technical support experience
- Experience in the banking / credit card processing industry
- Fielding escalations.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
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Senior Onsite Services Installer employer: Shift4
Contact Detail:
Shift4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onsite Services Installer
✨Tip Number 1
Familiarise yourself with the latest Point-of-Sale systems and peripherals. Understanding the technology and software that Shift4 uses will give you a significant edge during interviews, as you'll be able to speak confidently about your experience and how it relates to their products.
✨Tip Number 2
Network with professionals in the payment processing and POS installation industry. Attend relevant events or join online forums where you can connect with others who work in this field. This could lead to valuable insights and even referrals that might help you land the job.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills. Since the role involves network and hardware troubleshooting, being able to demonstrate your problem-solving abilities in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during the interview process. As the role requires training clients and ensuring their satisfaction, highlighting your experience in customer-facing roles will demonstrate that you can maintain professionalism and provide excellent service.
We think you need these skills to ace Senior Onsite Services Installer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in installing POS systems and any technical certifications you may have. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that relate to the responsibilities of the Senior Onsite Services Installer, such as training clients or troubleshooting network issues.
Showcase Your Technical Skills: In your application, emphasise your proficiency with software like Microsoft Office Suite and Google Docs, as well as any technical skills related to network troubleshooting and installation. This will help demonstrate your capability for the role.
Highlight Customer Service Experience: Since the role involves working closely with clients, be sure to include any customer service or technical support experience you have. Provide examples of how you've successfully resolved issues or trained others in the past.
How to prepare for a job interview at Shift4
✨Showcase Your Technical Skills
Make sure to highlight your experience with installing and configuring POS systems. Be prepared to discuss specific projects you've worked on, including any troubleshooting or network issues you resolved.
✨Demonstrate Your Customer Service Approach
Since this role involves working closely with clients, share examples of how you've provided excellent customer service in the past. Emphasise your ability to communicate effectively and train clients on new systems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to adapt quickly or make decisions under pressure, especially related to installations or technical support.
✨Research Shift4 and Its Products
Familiarise yourself with Shift4's offerings and recent developments in the payments industry. Showing that you understand their business model and technology will demonstrate your genuine interest in the role.
