Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers troubleshoot POS system issues and provide solutions through various communication channels.
- Company: Join Shift4, a leader in commerce technology, powering billions of transactions globally.
- Benefits: Enjoy flexible hours, teamwork, and the chance to work in a dynamic environment.
- Why this job: Be part of a supportive team, enhance your problem-solving skills, and make a real impact.
- Qualifications: High school diploma preferred; experience with Hospitality POS systems is essential.
- Other info: Must report to the NJ office daily and be flexible for 24/7 support needs.
The predicted salary is between 24000 - 36000 £ per year.
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
Responsibilities:
- A POS Technical Support Representative is expected to work with customers to identify terminal/POS system problems.
- Achieve resolution by analyzing call logs to notice common trends and underlying problems and by applying a logical thought process to troubleshooting.
- Support interactions with customers through multi messaging campaigns such as email, tickets, phone, task systems, and chat systems.
- Acquire an in-depth understanding of the software and equipment customers are using accompanied by good interpersonal and customer service skills.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Improve system performance by identifying problems; recommending changes.
- Diagnose customer issues through process of elimination by asking probing questions.
- Provide resolution by identifying problems; researching answers & guiding merchants through corrective steps.
- Receive & resolve inbound calls, emails, chats, tasks, & tickets.
- Maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public.
- Work as part of a team and collaborate with colleagues; complete projects under tight deadlines even when there are competing requirements and changes in assignments.
- Occasionally perform other duties not included in this job description.
- Demonstrate exemplary performance & attendance.
- Be flexible in work hours for 24/7 Support Center needs, including weekends, holidays, and overnights.
- Participate in an on-call rotation.
Qualifications:
- High school diploma or equivalent is preferred.
- Experience working with a Hospitality POS is required.
- Must report to the NJ office every day.
- Experience working with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
- Excellent listening, written, and verbal communication skills.
- Strong problem-solving skills with proficient attention to detail.
- Must be able to handle multiple tasks at once in a fast-paced call center environment.
- Interact and coordinate with other departments to resolve customer issues.
- Ability to adapt to and implement change.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
POS Support Representative employer: Shift4
Contact Detail:
Shift4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land POS Support Representative
✨Tip Number 1
Familiarise yourself with common POS systems and their functionalities. Understanding the technical aspects of these systems will help you troubleshoot effectively and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to convey complex information clearly and empathetically is crucial for a role that involves direct customer interaction.
✨Tip Number 3
Research Shift4 and its products thoroughly. Knowing the company’s mission, values, and the specific technologies they use will allow you to tailor your conversations and show genuine interest in the role.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or improved processes, as this will highlight your suitability for the position.
We think you need these skills to ace POS Support Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a POS Support Representative. Familiarise yourself with the skills required, such as problem-solving and customer service, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with Hospitality POS systems or similar technology. Mention specific instances where you've successfully resolved customer issues or improved system performance.
Showcase Communication Skills: Since this role requires excellent communication skills, ensure your application reflects your ability to listen and convey information clearly. Use examples from past experiences to demonstrate your interpersonal skills.
Tailor Your Application: Customise your CV and cover letter for this specific position at Shift4. Use keywords from the job description to show that you are a good fit for the role and align with the company's values and mission.
How to prepare for a job interview at Shift4
✨Know Your POS Systems
Familiarise yourself with various POS systems and their common issues. Being able to discuss specific problems and solutions during the interview will demonstrate your expertise and readiness for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Use examples from past experiences where you successfully resolved customer issues to highlight your communication prowess.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach troubleshooting. Think of scenarios where you identified a problem, researched solutions, and guided someone through the resolution process. This will show your analytical skills and attention to detail.
✨Emphasise Teamwork and Flexibility
Be ready to talk about your experience working in a team and how you adapt to changing situations. Highlight any instances where you collaborated with colleagues to resolve issues or meet tight deadlines, as this is crucial for the role.
