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For Companies At a Glance
- Tasks: Install and configure Point-of-Sale systems while providing top-notch training to clients.
- Company: Join Shift4, a leader in commerce-enabling technology, transforming payment ecosystems.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the payments industry.
- Qualifications: Tech-savvy with customer service experience and a friendly attitude.
- Other info: Work in a vibrant environment with travel opportunities within a 200-mile radius.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit shift4.com.
The Onsite Services Installer, Sr Associate is expected to complete full integration of Point-of-Sale systems, gateway services and related peripherals at merchant locations. This position requires coordination with merchants and field technicians to ensure all requirements are met before, during and after installation. Installers will work with our clients by promoting the highest level of service and professionalism. They are also required to train clients on POS ecosystems once installed. Representatives are also expected to acquire an in-depth understanding of the entire merchant processing industry.
This role will be based in Newcastle upon Tyne and will involve installations for onsite services within a 200-mile radius. In addition, time will be allocated for administrative and support tasks, which can be completed from the office or home.
Responsibilities
- Onsite & remote service scope: Installation, Configuration, and Training of Skytab POS
- Installation, Configuration and Training of Shift4 Payment Gateway products for integrated third party POS/PMS solutions
- Site surveys and network troubleshooting
- Hardware/software troubleshooting
- Liaise directly with integration partners to enable smooth installations
- Able to test hardware, software, and credit card processing with little or no remote support
- Post-installation documentation and photos of work performed at each location
- Willingness to work flexible hours including on call, early mornings, late nights, and weekends
Requirements
- Good driving record
- Willingness to travel on short notice
- Able to lift and carry up to 50 pounds
- Technician background dealing with network/computer troubleshooting or installation
- High school diploma or equivalent
- Proficiency in software such as Microsoft Office Suite and Google Docs
- Friendly, enthusiastic and outgoing demeanor
- Ability to learn and retain new information and concepts quickly
- Ability to follow directions and strong follow up
- Proven good judgment and proactive decision-making skills
- Ability to adapt to change
- ePOS installation experience and/or F&B knowledge
- Technical certifications such as CompTIA A+, Net+, MCP, etc
- 2+ years customer service or technical support experience
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, disability or any other protected class.
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Onsite POS Installer, Sr Associate employer: Shift4
Contact Detail:
Shift4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite POS Installer, Sr Associate
✨Tip Number 1
Get to know the company inside out! Research Shift4 and its products, especially the POS systems. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves technical skills, be ready to demonstrate your troubleshooting abilities or even perform a mock installation. Practice makes perfect, so brush up on your skills before the big day.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Onsite POS Installer, Sr Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onsite POS Installer role. Highlight any relevant experience you have with POS systems, customer service, and technical support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this position and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working with clients and providing top-notch service.
Show Off Your Technical Skills: Since this role involves installation and troubleshooting, be sure to showcase your technical skills in your application. Mention any certifications you have, like CompTIA A+ or Net+, and any hands-on experience with network/computer troubleshooting.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Shift4
✨Know Your Stuff
Make sure you have a solid understanding of Point-of-Sale systems and the payment processing industry. Brush up on your technical knowledge, especially around Skytab POS and Shift4 Payment Gateway products. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As an Onsite POS Installer, you'll be working closely with clients. Prepare to demonstrate your customer service skills during the interview. Think of examples where you've successfully trained or assisted clients, and be ready to discuss how you handle challenging situations with a friendly and professional attitude.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. For instance, they might ask how you'd troubleshoot a network issue during an installation. Practice articulating your thought process clearly, as this will showcase your technical skills and decision-making capabilities.
✨Flexibility is Key
This role requires a willingness to work flexible hours and travel on short notice. Be prepared to discuss your availability and any previous experiences where you've had to adapt to changing schedules or unexpected challenges. Highlighting your flexibility will show that you're a great fit for the dynamic nature of the job.
