At a Glance
- Tasks: Install and configure Point-of-Sale systems while providing top-notch training to clients.
- Company: Join Shift4, a leader in commerce-enabling technology transforming payment ecosystems.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a supportive team environment.
- Why this job: Make a real impact by helping businesses thrive with innovative payment solutions.
- Qualifications: Tech-savvy with customer service experience and a friendly attitude.
The predicted salary is between 36000 - 60000 £ per year.
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
The Onsite Services Installer, Sr Associate is expected to complete full integration of Point-of-Sale systems, gateway services and related peripherals at merchant locations. This position requires coordination with merchants and field technicians to ensure all requirements are met before, during and after installation. Installers will work with our clients by promoting the highest level of service and professionalism. They are also required to train clients on POS ecosystems once installed. Representatives are also expected to acquire an in-depth understanding of the entire merchant processing industry.
This role will be based in Newcastle upon Tyne and will involve installations for onsite services within a 200-mile radius. In addition, time will be allocated for administrative and support tasks, which can be completed from the office or home.
Responsibilities- Onsite & remote service scope: Installation, Configuration, and Training of Skytab POS
- Installation, Configuration and Training of Shift4 Payment Gateway products for integrated third party POS/PMS solutions
- Site surveys and network troubleshooting
- Hardware/software troubleshooting
- Liaise directly with integration partners to enable smooth installations
- Able to test hardware, software, and credit card processing with little or no remote support
- Post-installation documentation and photos of work performed at each location
- Willingness to work flexible hours including on call, early mornings, late nights, and weekends
- Good driving record
- Willingness to travel on short notice
- Able to lift and carry up to 50 pounds
- Technician background dealing with network/computer troubleshooting or installation
- High school diploma or equivalent
- Proficiency in software such as Microsoft Office Suite and Google Docs
- Friendly, enthusiastic and outgoing demeanor
- Ability to learn and retain new information and concepts quickly
- Ability to follow directions and strong follow up
- Proven good judgment and proactive decision-making skills
- Ability to adapt to change
- ePOS installation experience and/or F&B knowledge
- Technical certifications such as CompTIA A+, Net+, MCP, etc
- 2+ years customer service or technical support experience
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, disability or any other protected class.
Onsite POS Installer, Sr Associate in London employer: Shift4
Shift4 is an exceptional employer that prioritises employee growth and development, offering comprehensive training and support for the Onsite POS Installer role. With a dynamic work culture that values professionalism and teamwork, employees enjoy the flexibility of remote work options and a collaborative environment in Newcastle upon Tyne. The company also fosters a commitment to innovation in commerce technology, making it an exciting place for those looking to make a meaningful impact in the payments industry.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite POS Installer, Sr Associate in London
✨Tip Number 1
Get to know the company inside out! Research Shift4 and its products, especially the POS systems you'll be working with. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your installation skills! If you have access to similar POS systems, set them up at home. Being hands-on will boost your confidence and prepare you for any technical questions during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Shift4. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Onsite POS Installer, Sr Associate in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Onsite POS Installer role. Highlight any relevant experience you have with POS systems, customer service, and technical support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working with clients and providing top-notch service.
Show Off Your Technical Skills:Since this role involves installation and troubleshooting, be sure to showcase your technical skills in your application. Mention any certifications you have, like CompTIA A+ or Net+, and any hands-on experience with network/computer troubleshooting.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Shift4
✨Know Your Tech
Make sure you brush up on your knowledge of POS systems and payment gateways. Familiarise yourself with the specific products Shift4 offers, as well as any common troubleshooting techniques. This will show that you're not just a techie but also genuinely interested in their solutions.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be ready to share examples of how you've provided excellent customer service in the past. Highlight your friendly and outgoing demeanour, and how you’ve handled challenging situations with clients.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like how you'd handle a last-minute installation request or troubleshoot a problem on-site. Think through your past experiences and be ready to discuss how you approached similar challenges.
✨Demonstrate Flexibility and Adaptability
This job requires a willingness to work flexible hours and travel on short notice. Be prepared to discuss your availability and any previous experiences where you had to adapt quickly to changing circumstances. Show them you’re ready to go the extra mile!
