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- Tasks: Manage relationships with Enterprise accounts and oversee order installations.
- Company: Shift4 is a leading commerce technology company simplifying global payment ecosystems.
- Benefits: Enjoy flexible hours, professional growth, and a diverse work environment.
- Why this job: Join a dynamic team making an impact in the payments industry with innovative solutions.
- Qualifications: Bachelor’s degree and 5 years of relevant account management experience required.
- Other info: We are an Equal Opportunity Employer committed to diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually forhundreds ofthousands of businesses in virtuallyevery industry. For more information, visit .
Responsibilities
- Become a trusted advisor for each Enterprise account by maintaining a great relationship with key members at the customer’s corporate, franchise, and/or local site.
- Become an advocate for each Enterprise account within Shift4 to make sure all activities are scheduled and prioritized correctly.
- Oversee all orders from (Order to Install) managing external and internal resources to ensure each customer order is installed in a timely and accurate manner.
- Collaborate with Business Development, Product, and Product Development to support prospects and customer solutions with complex deployments.
- Partner with Business Development to manage and grow each Enterprise Account where possible.
- Attend weekly calls/meetings for new openings, current projects, Q&A on features/functionality questions
- Provide an escalation path for site issues/concerns as needed. This may include support issues, billing questions, equipment/warranty questions, etc.
- Provide reports as requested to include case statistics, support statistics, user access, etc.
- Liaison with business development concerning enterprise account challenges, opportunities, corporate structure changes, initiatives.
- Conduct business review as requested.
- Provide agenda, deck, call orchestration.
- Work with enterprise account vendors as needed for escalations, issues, new feature pilots/testing.
- Process add on orders as needed for enterprise customers to include change of ownership, change of service, additional equipment, replacement equipment, configuration changes.
- Provide lead information to BD on upcoming new openings, change of ownerships, etc. where full acquiring opportunities exist.
- Demonstrates leadership skills and the ability to work in challenging environments.
- Demonstrates strong communication skills and the ability to target messages to the right levels of an organization.
Qualifications
- Bachelor’s degree in Business or Information Technology fields.
- Minimum of 5 years Account Management or relevant experience within the industry.
- Payments experience and strong understanding of the Payment industry is preferred.
- Strong understanding of hardware platforms and configuration methods is preferred.
- Experience in hardware deployment and logistics is a plus.
- We are looking for individuals that are extremely self-sufficient, available to work flexible hours, & hold themselves to the highest standards of professionalism.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Enterprise Account Manager employer: Shift4 Europe (formerly Finaro)
Contact Detail:
Shift4 Europe (formerly Finaro) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Account Manager
✨Tip Number 1
Familiarise yourself with the payment industry and Shift4's specific offerings. Understanding the nuances of payment ecosystems will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the payments and account management sectors. Attend industry events or webinars to connect with others who may have insights into the role or even know about openings at Shift4.
✨Tip Number 3
Prepare to discuss your experience in managing enterprise accounts and how you've successfully navigated challenges in previous roles. Be ready to provide specific examples that showcase your problem-solving skills and ability to build strong client relationships.
✨Tip Number 4
Research Shift4’s recent projects and initiatives. Being knowledgeable about their current operations and future goals will allow you to tailor your conversations and show genuine interest in contributing to their success.
We think you need these skills to ace Enterprise Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Enterprise Account Manager position at Shift4. Tailor your application to highlight relevant experience in account management and the payments industry.
Craft a Targeted CV: Your CV should reflect your experience in account management, particularly in the payments sector. Emphasise any leadership roles and your ability to manage complex deployments, as these are key aspects of the job.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with Shift4's mission. Mention specific experiences that demonstrate your ability to build relationships and manage enterprise accounts effectively.
Highlight Relevant Skills: Make sure to showcase your strong communication skills and your understanding of hardware platforms and configurations. These skills are crucial for the Enterprise Account Manager role and should be evident in both your CV and cover letter.
How to prepare for a job interview at Shift4 Europe (formerly Finaro)
✨Understand the Company and Industry
Before your interview, make sure to research Shift4 and the payments industry thoroughly. Understand their products, services, and recent developments. This knowledge will help you demonstrate your interest and show that you're a good fit for the role.
✨Showcase Your Account Management Skills
Be prepared to discuss your previous experience in account management. Highlight specific examples where you've successfully maintained relationships with clients, managed complex projects, or resolved issues. This will illustrate your capability to handle the responsibilities of the Enterprise Account Manager role.
✨Demonstrate Strong Communication Skills
Since the role requires effective communication with various stakeholders, practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've tailored your communication style to different audiences in past roles.
✨Prepare Questions for the Interviewers
Having insightful questions ready shows your enthusiasm for the position and helps you assess if the company is the right fit for you. Consider asking about the company's future plans, team dynamics, or challenges they face in the enterprise sector.