At a Glance
- Tasks: Enhance customer and driver experiences while solving real-time issues.
- Company: Join Shift, a rapidly expanding marketplace revolutionising logistics.
- Benefits: Enjoy 33 days annual leave, competitive salary, and personal growth opportunities.
- Other info: Collaborative environment with cross-functional teams and a focus on innovation.
- Why this job: Make a direct impact on business growth and shape long-term improvements.
- Qualifications: Strong problem-solving skills and excellent communication abilities required.
The predicted salary is between 28000 - 28000 £ per year.
- Full time - working any 5 out of 7 days per week
- About Shift
Shift is a rapidly expanding marketplace that's transforming the logistics industry.
We're on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions.
Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users.
At Shift, you'll join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market.
Overview of the role as a Operations Executive
This is an exciting opportunity to play a vital role in enhancing our customer and driver experience.
As an Operations Executive, you'll not only help solve immediate issues but also contribute to shaping long-term improvements.
If you're passionate about problem-solving and thrive in a collaborative environment, we'd love to hear from you!
Responsibilities as a Customer Service Executive
- Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
- Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
- Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
- Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
- Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
- Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.
- Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
- Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
To be successful as a n Operations Executive, we are looking for the following attributes and experience:
- Ability to handle customer queries with professionalism and clarity.
- Strong verbal and written communication skills to effectively convey information and ideas.
- Proven track record of strong problem solving with a proactive mindset.
- Excellent organisational and time management skills to meet targets and deadlines.
- Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
- Strong analytical skills to identify trends and develop actionable insights for process improvement.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Familiarity with delivery services or logistics is a plus but not essential.
- Plenty of benefits such as 33 days annual leave and enhanced MAT and PAT pay
- At Shift, we're all about personal growth, development, and creating opportunities
- Collaborative working environment, working within cross functional teams across the business group
- We are focused on finding solutions for our customers, drivers and partners through the use of technology
- Ambitious, flexible and challenging culture
- You will have a direct impact on the growth of the business - we will always need and want you to bring ideas to the table!
- #J-18808-Ljbffr
Operations Executive (Wembley) employer: SHiFT
At Shift, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to grow and make a real impact in the logistics industry. With generous benefits like 33 days of annual leave and a commitment to personal development, our Operations Executives play a crucial role in enhancing customer experiences while working in a dynamic environment in Wembley. Join us to be part of a forward-thinking team that values your ideas and contributions as we revolutionise logistics together.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive (Wembley)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SHiFT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SHiFT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Executive (Wembley)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SHiFT:Your cover letter is your chance to shine! Tell us why you want to work at SHiFT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SHiFT!
How to prepare for a job interview at SHiFT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
