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- Tasks: Coordinate deliveries, track shipments, and resolve issues in a fast-paced logistics environment.
- Company: Tuffnells is revolutionising logistics with a seamless platform for all freight types.
- Benefits: Enjoy 25 days holiday, enhanced leave, and be part of a rapidly growing company.
- Why this job: Join a dynamic team focused on customer satisfaction and operational excellence.
- Qualifications: Experience in logistics preferred; strong organisational skills and tech-savviness required.
- Other info: Perfect for those eager to grow in the logistics and supply chain sector.
The predicted salary is between 22000 - 27000 £ per year.
1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Location: Bradford Salary: £25,500 to £26,500 (depending on experience) Type: Full time & permanent About us: At Tuffnells, we\’re transforming logistics by offering businesses seamless access to a wide range of carriers and services for all freight types through a single platform. Our mission is to optimise the level of control, choice, and experience businesses have when it comes to their logistics. We provide a one-stop solution for delivery requirements ranging, from small parcels to pallets, through our trusted network of carrier partners. Role overview: As an Operations Executive, you\’ll be at the heart of our delivery network, acting as the key link between our logistics partners, customers, and internal teams. From coordinating daily deliveries and tracking shipments to resolving delivery issues and supporting our account managers, your work will directly impact service performance, customer satisfaction, and operational efficiency. This is the perfect role for someone who thrives in a fast paced environment, enjoys solving real time problems, and is eager to grow within the logistics and supply chain space. If you\’re highly organised, tech savvy, and solutions focused with a customer first mindset, we\’d love to hear from you. Key responsibilities as an Operations Executive: Monitor job allocations, delivery progress, and performance via our internal dashboard Assist in coordinating with our partner depot networks to ensure on time delivery Track shipments and update clients with real time information on deliveries, delays, or exceptions Liaise with delivery partners regarding scheduling, missed collections, failed deliveries, and POD retrieval Provide operational support to Key Account Managers, ensuring clients\’ SLAs are being met Escalate issues promptly to the appropriate internal teams or depot contacts Maintain accurate data in the CRM and dashboards Upload and verify delivery documentation (PODs, delivery notes) Assist in compiling delivery performance reports Support in tracking KPIs such as on time delivery rates, customer complaints, and partner compliance Highlight recurring issues and propose operational improvements Proactively assist in resolving delivery complaints or escalations Monitor and respond to customer feedback collected post-delivery Work with partners to implement corrective actions for service failures Skills & experience required to be successful as an Operations Executive: Experience in logistics, transport, or supply chain operations (preferred) Strong organisational skills and ability to manage multiple tasks simultaneously Confidence in using operations systems (preferred), Microsoft and/or Google Applications, CRM platforms, and tracking tools Process driven with a problem solving mindset with a customer first approach Ability to remain calm and solutions focused in a fast paced environment Knowledge of B2B or B2C delivery workflows (preferred) Benefits of joining Tuffnells: 25 days holiday + bank holidays Enhanced MAT & PAT leave Be part of an exciting, fast-scaling business with ambitious growth plans Our values: Service & Experience: We strive to exceed customer expectations at every interaction People & Relationships: We invest in our people and partnerships to drive mutual success Passionate & Driven: We approach every challenge with enthusiasm and commitment Innovation & Technology: We constantly seek ways to improve through technological advancements Entrepreneurial Spirit: We embrace creativity and initiative to unlock opportunities Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Technology, Information and Internet Referrals increase your chances of interviewing at Shift by 2x Get notified about new Operations Executive jobs in Bradford, England, United Kingdom . 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Operations Executive (Tuffnells) employer: SHiFT
Contact Detail:
SHiFT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive (Tuffnells)
✨Tip Number 1
Familiarise yourself with Tuffnells' operations and logistics processes. Understanding their delivery network and how they optimise logistics will help you speak confidently about how you can contribute to their mission during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully handled delivery issues or operational challenges in the past. This will demonstrate your ability to remain calm and solutions-focused in a fast-paced environment.
✨Tip Number 3
Research the latest trends in logistics and supply chain management. Being knowledgeable about current industry practices will not only impress your interviewers but also show that you're passionate about the field and eager to grow within it.
✨Tip Number 4
Network with current or former employees of Tuffnells on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Operations Executive (Tuffnells)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, transport, or supply chain operations. Emphasise your organisational skills and any familiarity with operations systems, as these are key for the Operations Executive role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Tuffnells' mission. Mention specific examples of how you've successfully managed multiple tasks or resolved delivery issues in previous roles to demonstrate your problem-solving mindset.
Showcase Relevant Skills: Clearly outline your technical skills, especially your confidence in using Microsoft and Google applications, CRM platforms, and tracking tools. Highlight any experience you have with B2B or B2C delivery workflows, as this will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a fast-paced logistics environment.
How to prepare for a job interview at SHiFT
✨Understand the Logistics Landscape
Familiarise yourself with the logistics and supply chain industry, especially the role of Tuffnells. Knowing how their operations work and the challenges they face will help you demonstrate your interest and understanding during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved delivery issues or improved operational efficiency. This will highlight your problem-solving mindset, which is crucial for the Operations Executive role.
✨Demonstrate Tech Savviness
Be ready to discuss your experience with operations systems, CRM platforms, and tracking tools. If you have specific examples of how you've used technology to enhance logistics processes, share those to show you're tech-savvy.
✨Emphasise Customer-Centric Approach
Tuffnells values a customer-first mindset. Prepare to talk about how you've prioritised customer satisfaction in previous roles and how you would apply that approach in the Operations Executive position.
