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For Companies At a Glance
- Tasks: Enhance customer experience and solve delivery challenges in a dynamic environment.
- Company: Join SHIFT, a rapidly expanding marketplace revolutionising logistics.
- Benefits: Enjoy 25 days annual leave, enhanced pay, and personal growth opportunities.
- Why this job: Make a real impact on logistics while collaborating with top brands.
- Qualifications: Strong communication, problem-solving skills, and a proactive mindset required.
- Other info: Fast-paced culture with direct influence on business growth.
The predicted salary is between 25500 - 27500 ÂŁ per year.
Join to apply for the Operations Executive role at SHIFT. Location: Croydon, London. Employment type: Full time. Salary: ÂŁ25,500 to ÂŁ27,500 per annum. Seniority level: Entry level. Job function: Management and Manufacturing. Industry: Retail Apparel and Fashion.
About Shift
Shift is a rapidly expanding marketplace that’s transforming the logistics industry. We’re on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster and more efficient delivery solutions. Trusted by some of the most well‑known brands, Shift powers cutting‑edge logistics that enhance convenience and flexibility for all users.
Overview Of The Role As An Operations Executive
This is an exciting opportunity to play a vital role in enhancing our customer experience. As an Operations Executive, you’ll not only help solve immediate issues but also contribute to shaping long‑term improvements. The role supports operations for our store‑to‑home and locker deliveries with one of our well‑known retail partners, based on‑site. If you’re passionate about problem‑solving and thrive in a collaborative environment, we’d love to hear from you!
Responsibilities As An Operations Executive
- Oversee store‑to‑home and locker delivery operations.
- Coordinate with self‑employed drivers using internal technology for route management and adjustments.
- Act as day‑to‑day liaison with client team in store, supporting them with problem solving and representing the Shift brand positively.
- Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
- Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
- Address real‑time queries and challenges as they arise, adhering to internal and external time‑bound SLAs.
- Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
- Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
- Collaborate with internal teams to address root causes of recurring problems and ensure long‑term solutions.
- Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
Requirements / Qualifications
- Ability to handle customer queries with professionalism and clarity.
- Strong verbal and written communication skills to effectively convey information and ideas.
- Proven track record of strong problem solving with a proactive mindset.
- Excellent organisational and time management skills to meet targets and deadlines.
- Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
- Strong analytical skills to identify trends and develop actionable insights for process improvement.
- Ability to work independently and manage multiple priorities in a fast‑paced environment.
- Familiarity with delivery services or logistics is a plus but not essential.
Why join Shift?
- Plenty of benefits such as 25 days annual leave and enhanced MAT and PAT pay.
- Opportunities for personal growth, development and creating opportunities.
- Collaborative working environment across cross‑functional teams.
- Focus on finding solutions for customers, drivers and partners through technology.
- Ambitious, flexible and challenging culture.
- Direct impact on business growth; you can bring ideas to the table.
Operations Executive employer: Shift
Contact Detail:
Shift Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and retail apparel sectors. Use LinkedIn to connect with current employees at Shift or similar companies. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching Shift's values and recent projects. Show us you’re not just another candidate; demonstrate your passion for revolutionising logistics and how you can contribute to our mission.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you've tackled challenges effectively. We want to see how you handle pressure and come up with quick, smart solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Shift team.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Executive role. Highlight any relevant experience in customer service or logistics, and don’t forget to showcase your problem-solving skills. We want to see how you can contribute to our mission at Shift!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Share specific examples of how you've tackled challenges in the past and how you can bring that experience to Shift. We love a good story!
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Shift team. We can’t wait to hear from you!
How to prepare for a job interview at Shift
✨Know the Company Inside Out
Before your interview, take some time to research SHIFT and its mission in the logistics industry. Understand their innovative technology and how it enhances customer experience. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Problem-Solving Skills
As an Operations Executive, problem-solving is key. Prepare specific examples from your past experiences where you've successfully resolved issues or improved processes. Highlight your proactive mindset and how you can contribute to long-term improvements at SHIFT.
✨Communicate Clearly and Confidently
Strong verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with conveying your ideas effectively.
✨Demonstrate Your Organisational Skills
In a fast-paced environment like SHIFT, being organised is crucial. Be ready to discuss how you manage multiple priorities and meet deadlines. Share any tools or techniques you use to stay on top of tasks, as this will show your potential to thrive in their dynamic setting.