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- Tasks: Enhance customer experience and oversee delivery operations with innovative tech.
- Company: Join Shift, a rapidly expanding marketplace revolutionising logistics.
- Benefits: Enjoy 25 days annual leave, enhanced pay, and personal growth opportunities.
- Why this job: Make a real impact in a dynamic team focused on problem-solving.
- Qualifications: Strong communication, problem-solving skills, and a proactive mindset required.
- Other info: Collaborative culture with opportunities for career development and idea sharing.
The predicted salary is between 22000 - 29000 £ per year.
Operations Executive in Croydon, London. Full time. £25,500 to £27,500 per annum.
About Shift: Shift is a rapidly expanding marketplace that is transforming the logistics industry. We are on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users. At Shift, you will join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market.
Overview of the role as an Operations Executive: This is an exciting opportunity to play a vital role in enhancing our customer experience. As an Operations Executive, you will not only help solve immediate issues but also contribute to shaping long-term improvements. This role supports operations for our store-to-home and locker deliveries with one of our well-known retail partners. Based on-site, you will play a critical part in ensuring operational success as we grow.
If you are passionate about problem-solving and thrive in a collaborative environment, we would love to hear from you!
Responsibilities as an Operations Executive:
- Overseeing store-to-home and locker delivery operations.
- Coordinating with self-employed drivers using our internal tech for route management and adjustments.
- Being the day-to-day liaison with the client team in store, supporting them with problem solving and representing the Shift brand in a positive way at all times.
- Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
- Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
- Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
- Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
- Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
- Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.
- Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
To be successful as an Operations Executive, we are looking for the following attributes and experience:
- Ability to handle customer queries with professionalism and clarity.
- Strong verbal and written communication skills to effectively convey information and ideas.
- Proven track record of strong problem solving with a proactive mindset.
- Excellent organisational and time management skills to meet targets and deadlines.
- Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
- Strong analytical skills to identify trends and develop actionable insights for process improvement.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Familiarity with delivery services or logistics is a plus but not essential.
Why join Shift? Plenty of benefits such as 25 days annual leave and enhanced MAT and PAT pay. At Shift, we are all about personal growth, development, and creating opportunities. Collaborative working environment, working within cross functional teams across the business group. We are focused on finding solutions for our customers, drivers and partners through the use of technology. Ambitious, flexible and challenging culture. You will have a direct impact on the growth of the business – we will always need and want you to bring ideas to the table!
If you have the drive and determination to make an impact on a growing business, apply now!
Operations Executive employer: SHIFT.
Contact Detail:
SHIFT. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Shift and its operations. Understand their mission and values, and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves handling customer queries and operational challenges, be ready to showcase your analytical thinking during interviews. Use real-life examples to demonstrate how you've tackled similar issues before.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Shift team.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Executive role. Highlight any relevant problem-solving or customer service experience, as these are key for us at Shift.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how you can contribute to our mission. Keep it engaging and personal – we want to see your personality!
Showcase Your Communication Skills: Since strong verbal and written communication is crucial for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly – just like we do at Shift!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SHIFT.
✨Know the Company Inside Out
Before your interview, take some time to research Shift and its mission in the logistics industry. Understand their innovative technology and how it enhances customer experience. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Problem-Solving Skills
As an Operations Executive, problem-solving is key. Prepare specific examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to discuss how you can apply these skills to enhance customer satisfaction at Shift.
✨Communicate Clearly and Confidently
Strong verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with conveying your ideas effectively.
✨Demonstrate Your Organisational Skills
In a fast-paced environment like Shift, being organised is crucial. Share examples of how you've managed multiple priorities or met tight deadlines in the past. Highlight any tools or techniques you use to stay organised, as this will resonate well with the interviewers.