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For Companies At a Glance
- Tasks: Enhance customer experience by overseeing delivery operations and solving real-time issues.
- Company: Join SHIFT, a rapidly expanding marketplace revolutionising logistics.
- Benefits: Enjoy 25 days annual leave, enhanced pay, and personal growth opportunities.
- Why this job: Make a direct impact on business growth while working in a collaborative environment.
- Qualifications: Strong problem-solving skills and excellent communication abilities are essential.
- Other info: Dynamic role with opportunities for continuous learning and development.
The predicted salary is between 25500 - 27500 £ per year.
Join to apply for the Operations Executive role at SHIFT. Location: Croydon, London. Employment type: Full time. Salary: £25,500 to £27,500 per annum. Seniority level: Entry level. Job function: Management and Manufacturing. Industry: Retail Apparel and Fashion.
About Shift
Shift is a rapidly expanding marketplace that’s transforming the logistics industry. We’re on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster and more efficient delivery solutions. Trusted by some of the most well‑known brands, Shift powers cutting‑edge logistics that enhance convenience and flexibility for all users.
Overview Of The Role As An Operations Executive
This is an exciting opportunity to play a vital role in enhancing our customer experience. As an Operations Executive, you’ll not only help solve immediate issues but also contribute to shaping long‑term improvements. The role supports operations for our store‑to‑home and locker deliveries with one of our well‑known retail partners, based on‑site. If you’re passionate about problem‑solving and thrive in a collaborative environment, we’d love to hear from you!
Responsibilities As An Operations Executive
- Oversee store‑to‑home and locker delivery operations.
- Coordinate with self‑employed drivers using internal technology for route management and adjustments.
- Act as day‑to‑day liaison with client team in store, supporting them with problem solving and representing the Shift brand positively.
- Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
- Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
- Address real‑time queries and challenges as they arise, adhering to internal and external time‑bound SLAs.
- Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
- Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
- Collaborate with internal teams to address root causes of recurring problems and ensure long‑term solutions.
- Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
Requirements / Qualifications
- Ability to handle customer queries with professionalism and clarity.
- Strong verbal and written communication skills to effectively convey information and ideas.
- Proven track record of strong problem solving with a proactive mindset.
- Excellent organisational and time management skills to meet targets and deadlines.
- Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
- Strong analytical skills to identify trends and develop actionable insights for process improvement.
- Ability to work independently and manage multiple priorities in a fast‑paced environment.
- Familiarity with delivery services or logistics is a plus but not essential.
Why join Shift?
- Plenty of benefits such as 25 days annual leave and enhanced MAT and PAT pay.
- Opportunities for personal growth, development and creating opportunities.
- Collaborative working environment across cross‑functional teams.
- Focus on finding solutions for customers, drivers and partners through technology.
- Ambitious, flexible and challenging culture.
- Direct impact on business growth; you can bring ideas to the table.
Operations Executive in London employer: SHIFT.
Contact Detail:
SHIFT. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and retail apparel industry on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Shift and its operations. Understand their mission and values, and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves handling customer queries and resolving issues, consider role-playing scenarios with a friend. This will help you articulate your thought process during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Shift team and being part of our exciting journey.
We think you need these skills to ace Operations Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Executive role. Highlight any relevant experience in logistics or customer service, and don’t forget to showcase your problem-solving skills. We want to see how you can contribute to our mission at Shift!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since strong verbal and written communication is key for this role, make sure your application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at SHIFT.
✨Know the Company Inside Out
Before your interview, take some time to research SHIFT and its mission. Understand their role in transforming logistics and how they leverage technology. This will not only show your enthusiasm but also help you align your answers with their values.
✨Showcase Your Problem-Solving Skills
As an Operations Executive, problem-solving is key. Prepare examples from your past experiences where you've successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Communicate Clearly and Confidently
Strong verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly, and don’t hesitate to ask for clarification if you don’t understand a question during the interview. It’s better to ask than to guess!
✨Demonstrate Your Organisational Skills
Given the fast-paced environment at SHIFT, showcasing your organisational abilities is crucial. Discuss how you manage multiple priorities and meet deadlines. You might even want to share a specific tool or technique you use to stay organised.