Shift is looking for an Operations Executive in London. You’ll be the operational touchpoint across customer and driver experiences, solving issues promptly and ensuring smooth daily delivery operations in a fast-paced marketplace.
You’ll handle queries by phone and email, investigate problems, maintain SLAs, analyse service trends, and collaborate with internal teams to implement long-term improvements that boost customer satisfaction and efficiency.
#J-18808-Ljbffr
Customer Operations Lead – Logistics Innovator in London employer: SHiFT
At Shift, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to grow and make a real impact in the logistics industry. With generous benefits like 33 days of annual leave and a commitment to personal development, our Operations Executives play a crucial role in enhancing customer experiences while working in a dynamic environment in Wembley. Join us to be part of a forward-thinking team that values your ideas and contributions as we revolutionise logistics together.
