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- Tasks: Resolve customer queries via email and phone, ensuring a positive experience.
- Company: Shift is revolutionizing logistics with innovative technology for smarter delivery solutions.
- Benefits: Enjoy 33 days annual leave, casual dress, company events, and enhanced maternity/paternity leave.
- Why this job: Join a dynamic team where your problem-solving skills directly impact customer satisfaction and business growth.
- Qualifications: 1 year of customer service experience preferred; strong communication and analytical skills required.
- Other info: Flexible hybrid work environment with opportunities for personal growth and development.
The predicted salary is between 22000 - 30000 £ per year.
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Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
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Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
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Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
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Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
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Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
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Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.
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Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
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Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
Do you have experience in Problem management?, This is an exciting opportunity to play a vital role in enhancing our customer experience. As a Customer Service Executive, you’ll not only help solve immediate issues but also contribute to shaping long-term improvements. If you’re passionate about problem-solving and thrive in a collaborative environment, we’d love to hear from you!, * Ability to handle customer queries with professionalism and clarity.
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Strong verbal and written communication skills to effectively convey information and ideas.
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Proven track record of strong problem solving with a proactive mindset.
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Excellent organisational and time management skills to meet targets and deadlines.
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Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
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Strong analytical skills to identify trends and develop actionable insights for process improvement.
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Ability to work independently and manage multiple priorities in a fast-paced environment.
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Familiarity with delivery services or logistics is a plus but not essential., * customer service: 1 year (preferred)
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Additional leave
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Annual leave
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Casual dress
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Company events
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Company pension
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Employee discount
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Enhanced maternity leave, Full time – Any 5 out of 7 days a week
£26,000 to £30,000 per annum
About Shift
Shift is a rapidly expanding marketplace that’s transforming the logistics industry. We’re on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users.
At Shift, you’ll join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market., * Plenty of benefits such as 33 days annual leave (FTE) and enhanced MAT and PAT pay
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At Shift, we’re all about personal growth, development, and creating opportunities
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Collaborative working environment, working within cross functional teams across the business group
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We are focused on finding solutions for our customers, drivers and partners through the use of technology
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Ambitious, flexible and challenging culture
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You will have a direct impact on the growth of the business – we will always need and want you to bring ideas to the table!
If you have the drive and determination to make an impact on a growing business, apply now!
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
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Additional leave
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Casual dress
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Company events
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Company pension
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Employee discount
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Enhanced maternity leave
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Enhanced paternity leave
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On-site parking
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Referral programme
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Work from home
Schedule:
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8 hour shift
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Monday to Friday
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Weekend availability
Shift Platform Ltd
2 North Circular Road, London NW10 0TH
Hybrid work
Permanent, Full-time, 2 North Circular Road, London NW10 0TH
Customer Service Executive employer: Shift Platform Ltd
Contact Detail:
Shift Platform Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you can handle real-time queries effectively.
✨Tip Number 2
Research Shift's logistics services and understand their unique selling points. Being knowledgeable about the company will allow you to engage in meaningful conversations and show your genuine interest in enhancing customer experience.
✨Tip Number 3
Prepare examples of how you've previously analyzed customer feedback to improve processes. This will highlight your analytical skills and proactive mindset, which are crucial for the role.
✨Tip Number 4
Practice staying calm under pressure by simulating high-stress customer interactions. This will help you convey your ability to manage multiple priorities in a fast-paced environment during the interview.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, problem management, and any specific skills mentioned in the job description. Use clear examples to demonstrate your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing customer experiences and problem-solving. Mention how your skills align with the company's mission and values, particularly in relation to their focus on innovative logistics solutions.
Showcase Communication Skills: Since strong verbal and written communication skills are crucial for this role, ensure that your application is free of errors and clearly conveys your ideas. Consider including examples of how you've successfully communicated with customers in the past.
Highlight Analytical Abilities: Demonstrate your analytical skills by discussing any experience you have in analyzing customer feedback or service trends. Provide specific examples of how you've used data to improve processes or resolve issues in previous roles.
How to prepare for a job interview at Shift Platform Ltd
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've effectively resolved customer queries in the past. Highlight your proactive mindset and ability to think on your feet, as this role requires quick and satisfactory resolutions.
✨Demonstrate Strong Communication Abilities
Since you'll be handling customer queries through email and phone, practice conveying information clearly and professionally. Use role-playing scenarios to refine your verbal and written communication skills before the interview.
✨Familiarize Yourself with Customer Feedback Analysis
Understand how to analyze customer feedback and service trends. Be ready to discuss how you would identify patterns and recommend strategies to reduce repetitive issues, showcasing your analytical skills.
✨Emphasize Your Organizational Skills
This position requires excellent time management to meet targets and deadlines. Prepare to share how you prioritize tasks and manage multiple priorities in a fast-paced environment, demonstrating your ability to remain calm under pressure.
