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- Tasks: Support customers using our digital exchange platform and ensure their success.
- Company: Join Shift, a leader in the FX space, making digital assets accessible to all businesses.
- Benefits: Enjoy a fully remote role with flexible hours and opportunities for growth.
- Why this job: Be part of a dynamic team focused on customer satisfaction and innovative technology.
- Qualifications: 1 year in customer service, a degree, and strong communication skills are essential.
- Other info: Work in a fast-paced environment where creativity and technical skills shine.
The predicted salary is between 28800 - 48000 £ per year.
1 week ago Be among the first 25 applicants
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Shift was founded in 2009 focused on the FX space. Sensing the seismic shifts taking place in the financial industry, and the disruptive power of digital assets, we made it our mission to make these decentralized trends accessible to every business, from market leaders to small retailers.
Our recent growth has created an opportunity for a Customer Success Associate on our Customer Success team. As our CS Associate, you will be responsible for providing top-notch services to our digital exchange customers as you identify their potential needs, respond to their inquiries, and ensure a positive customer experience. The ideal candidate has an engaging personality and a technical background, with a focus on delivering superior customer care.
Responsibilities
- Overseeing implementation of the Shift platform for clients
- Maintain ongoing relationships with clients who are using the Shift Platform
- Communicate daily and build relationships with key stakeholders
- Collaborate with sales, development, project managers, and support teams
- Provide training to clients operating our exchange platform
- Respond to customer inquiries through video chat, slack, and email
- Be proactive in anticipating and resolving customer issues
- Help develop and manage our customer success ecosystem
- Ensure a positive customer experience
Requirements
- Excellent communication skills
- Strong project management skills
- Acute attention to detail
- Engaging personality
- Enjoys interacting with customers
- Comfortable working in an ambiguous, fast paced environment
- Easily explains highly technical concepts to non-technical groups
- Approaches requests creatively to maximize value for the client and Shift
- Proficient with Asana and Google apps
- Solid understanding of trading and cryptocurrency
- Experience using AI tools
Qualifications
- Minimum 1 year of experience in CS or CX
- Bachelor\’s degree
This is a full-time, permanently remote position. Salary depends on experience.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
IT Services and IT Consulting
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Customer Success Associate employer: Shift Markets
Contact Detail:
Shift Markets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Familiarise yourself with the Shift platform and its features. Understanding how the platform works will not only help you answer customer inquiries more effectively but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical concepts to non-technical audiences. Practising this skill can make a significant difference in how you interact with customers and build relationships.
✨Tip Number 3
Network with current or former employees of Shift or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Stay updated on trends in the cryptocurrency and trading sectors. Being knowledgeable about the industry will not only enhance your conversations with clients but also show your enthusiasm for the role.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or customer experience. Emphasise your communication skills and any technical background that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your engaging personality and explains why you're passionate about providing excellent customer service. Mention specific experiences where you've successfully resolved customer issues.
Showcase Technical Skills: Since the role requires a solid understanding of trading and cryptocurrency, include any relevant experience or knowledge you have in these areas. Mention your proficiency with tools like Asana and Google apps.
Prepare for Potential Questions: Think about how you would explain complex technical concepts to non-technical customers. Be ready to discuss your approach to customer success and how you would handle challenging situations.
How to prepare for a job interview at Shift Markets
✨Showcase Your Communication Skills
As a Customer Success Associate, excellent communication is key. Be prepared to demonstrate your ability to explain complex concepts in simple terms. Use examples from your past experiences where you successfully communicated with clients or resolved issues.
✨Highlight Your Technical Background
Since the role requires a technical understanding of trading and cryptocurrency, make sure to discuss any relevant experience you have. Share specific instances where your technical knowledge helped improve customer satisfaction or resolve a technical issue.
✨Demonstrate Proactivity
The job involves anticipating customer needs and resolving issues before they escalate. Prepare to share examples of how you've proactively addressed customer concerns in previous roles, showcasing your problem-solving skills and initiative.
✨Familiarise Yourself with the Shift Platform
Before the interview, take some time to learn about the Shift platform and its features. Being knowledgeable about the product will not only impress the interviewers but also allow you to ask insightful questions, demonstrating your genuine interest in the role.
