- This is an exciting opportunity to play a vital role in enhancing our customer and driver experience
- As an Operations Executive, you’ll not only help solve immediate issues but also contribute to shaping long-term improvements
- Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints
- Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers
- Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs
- Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues
- Develop and implement contact avoidance and reduction techniques to streamline customer service processes
- Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions
- Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction
If you’re passionate about problem-solving and thrive in a collaborative environment, we’d love to hear from you!
- Ability to remain calm under pressure, with a strong desire for personal development and continuous learning
- Familiarity with delivery services or logistics is a plus but not essential
- Strong verbal and written communication skills to effectively convey information and ideas
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Ability to handle customer queries with professionalism and clarity
- Proven track record of strong problem solving with a proactive mindset
- Strong analytical skills to identify trends and develop actionable insights for process improvement
- Excellent organisational and time management skills to meet targets and deadlines
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