Junior Network Engineer

Shift F5 – Technology Recruitment provided pay range

This range is provided by Shift F5 – Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Junior Network Engineer / 2nd Line Technical Support –

Do you have experience with :

• Routing, switching, and network troubleshooting.
• BGP, VLANs, MPLS, IPv4/IPv6
• ITIL & Microsoft products

Key Responsibilities

• Technical Support & Troubleshooting – Provide second-line technical support for network, server, and desktop-related issues, ensuring timely resolution within SLA agreements.
• Incident Management – Act as an escalation point for unresolved first-line support cases, managing and resolving complex network issues.
• Root Cause Analysis – Identify and analyze network problems, proposing solutions and collaborating with the Network Management Team to prevent future incidents.
• Supplier & Partner Liaison – Raise and manage cases with suppliers for network-related faults and maintain communication until resolution.
• Knowledge Sharing & Documentation – Create and maintain technical guides, training materials, and knowledge base articles to support ongoing learning and process improvements.
• Network & System Maintenance – Perform planned upgrades, configuration changes, and improvements to network infrastructure.
• Customer Communication – Ensure clear and professional communication with customers regarding incident escalations, resolutions, and technical support updates.
• Collaboration & Teamwork – Work closely with first-line, third-line, and network operations teams to ensure seamless support and issue resolution.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Engineering, Consulting, and Information Technology

Industries

IT Services and IT Consulting and Computer and Network Security

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