Junior Network Engineer
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Junior Network Engineer

Warrington +1 Full-Time No home office possible
Apply now
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Junior Network Engineer / 2nd Line Technical Support –

Do you have experience with :

  • Routing, switching, and network troubleshooting.
  • Cisco/Huawei command line
  • BGP, VLANs, MPLS, IPv4/IPv6
  • ITIL & Microsoft products

Key responsibility –

  • Technical Support & Troubleshooting – Provide second-line technical support for network, server, and desktop-related issues, ensuring timely resolution within SLA agreements.
  • Incident Management – Act as an escalation point for unresolved first-line support cases, managing and resolving complex network issues.
  • Root Cause Analysis – Identify and analyze network problems, proposing solutions and collaborating with the Network Management Team to prevent future incidents.
  • Supplier & Partner Liaison – Raise and manage cases with suppliers for network-related faults and maintain communication until resolution.
  • Knowledge Sharing & Documentation – Create and maintain technical guides, training materials, and knowledge base articles to support ongoing learning and process improvements.
  • Network & System Maintenance – Perform planned upgrades, configuration changes, and improvements to network infrastructure.
  • Customer Communication – Ensure clear and professional communication with customers regarding incident escalations, resolutions, and technical support updates.
  • Collaboration & Teamwork – Work closely with first-line, third-line, and network operations teams to ensure seamless support and issue resolution.

Locations

Warrington Cheshire
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Contact Detail:

Shift F5 - Technology Recruitment Recruiting Team

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