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For Companies At a Glance
- Tasks: Engage with clients, strengthen relationships, and identify new users for our tech solutions.
- Company: Join a well-known technology business in Coventry that's rapidly growing and innovative.
- Benefits: Enjoy a competitive salary, career progression, and the chance to work in a recession-proof sector.
- Why this job: Be part of a dynamic team, solve problems, and enhance client experiences in a fast-paced environment.
- Qualifications: Ideal candidates have a background in sales or account management and a passion for customer success.
- Other info: This role offers ownership and the opportunity to contribute to a new platform launch.
Customer Success Manager – IT & Tech – Coventry – Up to £45K *** Ideally from an Account Manager / Sales background This well known Tehcnology Business in Coventry have a vacancy on their Customer Success team, you will be joining as a CSM & Account Manager taking on relationships across their client base, to strengthen engagement & adoption and identify new users (within your clients) who will benefit from their offering. This is not a sales role, however, you may come from a Sales or Account Management background, or may have worked as a CSM previously. Does this sound like you? High energy and love engaging with clients Comfortable working from the office Natural relationship builder Enthusiasm for Account Management / Customer Success / Consulting You love providing a great service and finding new ways to add value to your clients Upselling, commercial acumen Tech background (any) ideally from a Saas provider or similar This role is suitable from someone who is both commercially savvy and keen to grow their career in a fast-growing and recession-proof sector. This company are on the cusp or releasing a new version of their platform, which will expand their userbase considerably and open up career progression routes. If you want for a role that offers plenty of ownership and you love problem solving and client-communication, then get in touch for more details. Customer Success Manager – IT & Tech – Coventry – Up to £45K For more information about Shift F5 and the opportunities we have to offer follow us on Twitter @F5_Jobs Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy
Customer Success Manager - Tech employer: Shift F5 Limited
Contact Detail:
Shift F5 Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Tech
✨Tip Number 1
Make sure to highlight your experience in building and maintaining client relationships. Since this role emphasizes engagement and adoption, showcasing specific examples of how you've successfully managed client accounts will set you apart.
✨Tip Number 2
Demonstrate your enthusiasm for customer success and problem-solving. Prepare to discuss scenarios where you've added value to clients or resolved issues effectively, as this will resonate well with the hiring team.
✨Tip Number 3
Familiarize yourself with the company's technology and any recent developments, especially the new platform version they are releasing. Showing that you understand their product will reflect your genuine interest in the role.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights into the company culture and expectations can give you an edge during discussions and help you tailor your approach.
We think you need these skills to ace Customer Success Manager - Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or sales. Emphasize any roles where you've built relationships with clients and provided exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to engage with clients and add value, aligning with the job description.
Showcase Your Tech Savvy: Since the role is in a tech environment, mention any relevant technical skills or experience you have, especially if you’ve worked with SaaS products. This will show that you understand the industry and can relate to the product.
Highlight Problem-Solving Skills: Provide examples in your application of how you've successfully solved client issues or improved client engagement in previous roles. This aligns with the company's focus on problem-solving and client communication.
How to prepare for a job interview at Shift F5 Limited
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for customer success and how it aligns with your career goals. Share specific examples of how you've successfully engaged with clients in the past and the positive outcomes that resulted from those interactions.
✨Highlight Your Relationship-Building Skills
Since this role requires natural relationship-building abilities, prepare to discuss how you foster strong connections with clients. Use anecdotes that demonstrate your ability to understand client needs and provide tailored solutions.
✨Demonstrate Your Tech Savvy
Even if the role isn't strictly technical, having a solid understanding of technology, especially SaaS products, is crucial. Be ready to talk about any relevant tech experience you have and how it can benefit your approach to customer success.
✨Prepare for Problem-Solving Scenarios
Since the company values problem-solving skills, think of examples where you've successfully navigated challenges in client relationships. Discuss your thought process and the strategies you employed to resolve issues effectively.
