Product Manager

Salary: £42,000 - 46,000 per year

Requirements

• We require a proven track record of leading digital product or service development projects.
• Experience managing supplier relationships and digital delivery partnerships is essential.
• A background in user-centred design, research, or service co-production is necessary.
• Experience in integrating digital systems such as CRM, CMS, LMS, and data platforms is expected.
• You should have a track record of improving organisational digital capability and culture.
• Excellent leadership and communication skills are a must, along with the ability to engage technical and non-technical audiences.
• You should be skilled in agile delivery, product road mapping, and backlog management.
• Strong stakeholder management and negotiation abilities are required.
• Competency in using data and analytics for decision-making and improvement is key.
• A deep understanding of accessibility, usability, and digital inclusion principles is important.

Responsibilities

• You will define and communicate a clear product vision and roadmap aligned with organisational priorities, maintaining and reviewing the roadmap quarterly.
• Ensure all digital products integrate effectively with CRM, data, content, and analytics platforms, while adhering to digital architecture, data protection, and accessibility standards.
• Coordinate digital product sprints, releases, and milestones in collaboration with external suppliers and internal stakeholders, ensuring delivery deadlines and milestones are met on time and within scope.
• You will define, monitor, and report on product success metrics such as engagement, reach, and efficiency, sharing regular insights and reports with leadership.
• Lead user research, co-design sessions, and testing activities to ensure digital products meet user needs and accessibility standards, incorporating user feedback into development cycles.
• Act as the liaison between the organisation, service users, and delivery partners, ensuring clear communication and alignment of priorities.
• Champion agile and user-centred working practices across the organisation to strengthen digital maturity and capability.
• Ensure that digital products deliver measurable value for the organisation’s beneficiaries, partners, and supporters by understanding their needs and translating them into actionable product priorities.
• Provide clear direction, coaching, and support to two team members, fostering a collaborative and high-performing team culture, encouraging professional growth, and ensuring shared ownership of outcomes through regular 1:1s and objective setting.

Technologies

• CMS
• CRM
• Support
• Product Manager

More

We are excited to invite applications for the position of Product Manager (24-month Fixed Term Contract) based in Edinburgh, offering a salary of up to £46,000. This role requires a hybrid work approach with one day onsite per week, with flexibility for additional onsite meetings as necessary.

You will benefit from a pension scheme, life assurance, and a generous holiday package of 36 days (including public holidays), which increases with length of service. Please note that candidates must have the right to work in the UK, as sponsorship is not available for this role.

The interview process will involve an initial online screening followed by an onsite interview which will include a presentation task with hiring managers.

We appreciate your interest in this position and look forward to receiving your updated CV. Our goal is to respond promptly with an update regarding your application.