At a Glance
- Tasks: Provide exceptional customer service and assist patients with check-in processes.
- Company: Join Shields Health Care Group, a leader in patient care and support.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: High School Diploma required; CPR certification preferred.
The predicted salary is between 35000 - 60000 € per year.
The Patient Care Assistant will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy.
Shifts: Monday-Friday: 4:30pm‑10pm, Sunday: 7:30am‑6pm
What you will do:
- Greet patients, collect necessary copay/deductible/co‑insurance and explain the consent form to be completed.
- Assist patients with iPad check‑in process, ability to troubleshoot and provide feedback.
- Recognise and utilise when language services are needed.
- Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
- Work in collaboration with technologists/radiologists to ensure proper patient flow.
- Process outgoing and incoming US and inter‑office mail and UPS deliveries.
- Prepare set up for next day’s appointment schedule and communicate any potential issues.
- Provide and respect confidentiality of all customer groups.
- Verify and enter necessary information into our systems.
- Respond appropriately to scheduling emergency patient situations.
- Support Customer Care with machine utilisation by filling the template (utilising waitlist and hold list).
- Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
- Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
- Remain current on any changes in policies or procedures that modify daily work functions.
- Assist in patient interview process.
- Assist in preparing patient scan room.
- Maintain co‑pay/petty cash accuracy and make daily bank deposits.
- Perform other related duties as required.
Required Qualifications:
- High School Diploma required.
- Medical office or healthcare administration courses preferred.
- Must be CPR certified.
Pay range for this position is $17‑29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors. It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted. Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Patient Care Assistant in Somerset employer: Shields Health
Shields Health Care Group is an exceptional employer that prioritises employee growth and development within a supportive and inclusive work culture. As a Patient Care Assistant, you will enjoy flexible shifts, competitive pay, and comprehensive benefits while contributing to a team dedicated to providing outstanding patient care in a dynamic healthcare environment.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Assistant in Somerset
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the healthcare field. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on common questions for Patient Care Assistants, and don’t forget to highlight your customer service skills and ability to handle emergencies.
✨Tip Number 3
Show up prepared! Research Shields Health Care Group and be ready to discuss how you can contribute to their goals. Bring questions about the role and the team to show your genuine interest.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and are keen to be part of our mission in patient care.
We think you need these skills to ace Patient Care Assistant in Somerset
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Care Assistant role. Highlight any relevant experience in customer service or healthcare, and don’t forget to mention your CPR certification!
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for patient care shine through. A friendly tone can make a big difference.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Shields Health
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Patient Care Assistant. Familiarise yourself with tasks like greeting patients, handling copays, and assisting with the iPad check-in process. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position requires exceptional customer service, think of examples from your past experiences where you've provided great service. Be ready to discuss how you handled difficult situations or ensured patient satisfaction. This will demonstrate your ability to thrive in a healthcare environment.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like an emergency patient scenario or a language barrier. Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to remain calm under pressure.
✨Understand HIPAA and Patient Privacy
Since maintaining confidentiality is crucial in this role, brush up on HIPAA regulations and the importance of patient privacy. Being able to discuss these topics will show that you take the responsibility seriously and are prepared to uphold the standards expected by Shields Health Care Group.
