At a Glance
- Tasks: Provide top-notch support for hardware and software issues while managing our ticket system.
- Company: Join Shieldpay, a fintech leader committed to equality and innovation.
- Benefits: Enjoy flexible hours, hybrid work, and a supportive work-life balance.
- Other info: Be part of a diverse team that values transparency and growth.
- Why this job: Make a real impact in a fast-paced environment with exciting challenges.
- Qualifications: Experience in IT support, strong problem-solving skills, and relevant IT certifications are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Whether you're an experienced analyst or a hands-on manager, we welcome your application!
Impact and Responsibilities:
- End-User Support: Provide timely troubleshooting for hardware and software issues ensuring our ticket system is maintained and workload is prioritised.
- OS & Hardware: Deliver remote and hands-on support for both macOS and Windows environments; set up, maintain, and order laptops and peripherals.
- Lifecycle Management: Seamlessly handle the IT setup for New Starters and offboarding for Leavers, requiring regular travel to our offices to setup or collect equipment.
- SaaS Administration: Manage Microsoft 365 (SharePoint & OneDrive) and administer applications like Slack, Lucid, and other SaaS platforms.
- Security & SRE Collaboration: Partner with the InfoSec team to deliver security enhancements and embed with the SRE team as part of the incident response function.
What we're looking for in you:
- Hands-on experience in a service desk or IT support role. Fintech experience is a strong plus!
- Comfortable troubleshooting a wide range of issues, from Microsoft 365 (Outlook, SharePoint) to third-party SaaS tooling.
- Strong critical thinking skills with the ability to take full ownership of problems and work independently to resolve them.
- Independent, self-motivated, flexible, and ready to adapt to a fast-paced environment.
- A relevant IT certification (e.g., ITIL, CompTIA, or Microsoft) is highly beneficial.
Our Promise: Shieldpay is an equal opportunities employer. For Shieldpay, building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
We offer flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance.
Service Desk Analyst / Manager employer: Shieldpay
At Shieldpay, we pride ourselves on being an excellent employer by fostering a dynamic and inclusive work culture that prioritises employee well-being and growth. Our flexible working options, including hybrid work arrangements, empower our team to maintain a healthy work-life balance while engaging in meaningful projects within the fintech sector. With opportunities for professional development and a commitment to diversity, Shieldpay is the ideal place for those looking to thrive in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst / Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Shieldpay or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life scenarios where you’ve solved issues, especially with Microsoft 365 or SaaS tools. We want to hear how you tackled challenges head-on!
✨Tip Number 3
Show off your flexibility and adaptability during interviews. Share examples of how you've thrived in fast-paced environments. We love candidates who can think on their feet and handle unexpected situations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Shieldpay!
We think you need these skills to ace Service Desk Analyst / Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Desk Analyst/Manager role. Highlight your hands-on experience in IT support and any relevant certifications you have, like ITIL or CompTIA.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've tackled troubleshooting issues or managed SaaS applications in the past.
Showcase Your Problem-Solving Skills:In your application, emphasise your critical thinking abilities. We want to see how you take ownership of problems and resolve them independently, so don’t hold back on sharing those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Shieldpay
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both macOS and Windows environments. Be ready to discuss specific troubleshooting scenarios you've handled in the past, especially with Microsoft 365 and other SaaS tools. This will show that you're not just familiar with the systems but can also think critically about resolving issues.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your ability to take ownership of problems. Think of times when you had to work independently to resolve a tricky issue. This will demonstrate your critical thinking skills and adaptability, which are key for a Service Desk Analyst or Manager role.
✨Understand the Company Culture
Research Shieldpay's values and their approach to equal opportunities. Being able to align your answers with their commitment to a fair and transparent workforce will resonate well with the interviewers. It shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling a high volume of tickets or managing IT setups for new starters. Practise how you would respond to these scenarios, focusing on your thought process and the steps you would take to ensure a smooth operation.
