At a Glance
- Tasks: Provide top-notch support for hardware and software issues while managing our ticket system.
- Company: Join Shieldpay, a fintech leader committed to equality and innovation.
- Benefits: Enjoy flexible hours, hybrid work, and a supportive work-life balance.
- Other info: Be part of a diverse team that values transparency and growth.
- Why this job: Make a real impact in a fast-paced environment with exciting challenges.
- Qualifications: Experience in IT support, strong problem-solving skills, and relevant IT certifications are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Whether you're an experienced analyst or a hands-on manager, we welcome your application!
Impact and Responsibilities:
- End-User Support: Provide timely troubleshooting for hardware and software issues ensuring our ticket system is maintained and workload is prioritised.
- OS & Hardware: Deliver remote and hands-on support for both macOS and Windows environments; set up, maintain, and order laptops and peripherals.
- Lifecycle Management: Seamlessly handle the IT setup for New Starters and offboarding for Leavers, requiring regular travel to our offices to setup or collect equipment.
- SaaS Administration: Manage Microsoft 365 (SharePoint & OneDrive) and administer applications like Slack, Lucid, and other SaaS platforms.
- Security & SRE Collaboration: Partner with the InfoSec team to deliver security enhancements and embed with the SRE team as part of the incident response function.
What we're looking for in you:
- Hands-on experience in a service desk or IT support role. Fintech experience is a strong plus!
- Comfortable troubleshooting a wide range of issues, from Microsoft 365 (Outlook, SharePoint) to third-party SaaS tooling.
- Strong critical thinking skills with the ability to take full ownership of problems and work independently to resolve them.
- Independent, self-motivated, flexible, and ready to adapt to a fast-paced environment.
- A relevant IT certification (e.g., ITIL, CompTIA, or Microsoft) is highly beneficial.
Our Promise: Shieldpay is an equal opportunities employer. For Shieldpay, building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We offer flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance.
Service Desk Analyst / Manager in London employer: Shieldpay
At Shieldpay, we pride ourselves on being an excellent employer that values diversity and inclusivity while fostering a supportive work culture. Our flexible working options, including hybrid work arrangements, empower our employees to maintain a healthy work-life balance, while ample opportunities for professional growth ensure that you can advance your career in the dynamic fintech sector. Join us in a role where your contributions directly impact our mission, and enjoy the unique advantage of working in a collaborative environment that prioritises both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst / Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Shieldpay or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life scenarios where you’ve solved issues, especially with Microsoft 365 or SaaS tools. We want to hear how you took ownership and resolved problems!
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to fast-paced environments in the past. We love candidates who can think on their feet and handle multiple tasks without breaking a sweat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team at Shieldpay!
We think you need these skills to ace Service Desk Analyst / Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Desk Analyst/Manager role. Highlight your hands-on experience in IT support and any relevant certifications you have, like ITIL or CompTIA.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've tackled troubleshooting issues or managed SaaS applications in previous roles.
Showcase Your Problem-Solving Skills:In your application, emphasise your critical thinking abilities. We want to see how you've taken ownership of problems and resolved them independently, especially in fast-paced environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Shieldpay
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both macOS and Windows environments. Be ready to discuss specific troubleshooting scenarios you've encountered, especially with Microsoft 365 and other SaaS tools. This will show that you're not just familiar with the systems but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've taken ownership of problems in previous roles. Think about times when you had to work independently to resolve an issue. Highlighting your critical thinking skills will demonstrate that you can thrive in a fast-paced environment.
✨Understand the Company Culture
Research Shieldpay's values and their commitment to diversity and inclusion. Be ready to discuss how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the tools they use for ticket management or how they collaborate with the InfoSec and SRE teams. This not only shows your interest but also helps you gauge if the company is the right fit for you.
