At a Glance
- Tasks: Provide top-notch support for hardware and software issues while managing our ticket system.
- Company: Join Shieldpay, a fintech leader committed to equality and innovation.
- Benefits: Enjoy flexible hours, hybrid work, and a supportive work-life balance.
- Other info: Be part of a diverse team that values transparency and growth.
- Why this job: Make a real impact in a fast-paced environment with exciting challenges.
- Qualifications: Experience in IT support, strong problem-solving skills, and relevant IT certifications are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Whether you're an experienced analyst or a hands-on manager, we welcome your application!
Impact and Responsibilities:
- End-User Support: Provide timely troubleshooting for hardware and software issues ensuring our ticket system is maintained and workload is prioritised.
- OS & Hardware: Deliver remote and hands-on support for both macOS and Windows environments; set up, maintain, and order laptops and peripherals.
- Lifecycle Management: Seamlessly handle the IT setup for New Starters and offboarding for Leavers, requiring regular travel to our offices to setup or collect equipment.
- SaaS Administration: Manage Microsoft 365 (SharePoint & OneDrive) and administer applications like Slack, Lucid, and other SaaS platforms.
- Security & SRE Collaboration: Partner with the InfoSec team to deliver security enhancements and embed with the SRE team as part of the incident response function.
What we're looking for in you:
- Hands-on experience in a service desk or IT support role. Fintech experience is a strong plus!
- Comfortable troubleshooting a wide range of issues, from Microsoft 365 (Outlook, SharePoint) to third-party SaaS tooling.
- Strong critical thinking skills with the ability to take full ownership of problems and work independently to resolve them.
- Independent, self-motivated, flexible, and ready to adapt to a fast-paced environment.
- A relevant IT certification (e.g., ITIL, CompTIA, or Microsoft) is highly beneficial.
Our Promise: Shieldpay is an equal opportunities employer. For Shieldpay, building a fair and transparent workforce begins with the recruitment process that does not discriminate on the grounds of gender, sexual orientation, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We offer flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance.
Service Desk Analyst / Manager in London employer: Shieldpay
At Shieldpay, we pride ourselves on being an excellent employer that values diversity and inclusivity while fostering a supportive work culture. Our flexible working options, including hybrid work arrangements, empower our employees to maintain a healthy work-life balance, while ample opportunities for professional growth ensure that you can advance your career in the dynamic fintech sector. Join us in a role where your contributions directly impact our mission, and enjoy the unique advantage of working in a collaborative environment that prioritises both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst / Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Shieldpay values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Shieldpay might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Shieldpay!
✨Direct Apply to Shieldpay
Let's not forget to apply directly through the Shieldpay website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst / Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Shieldpay.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Shieldpay. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Shieldpay
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
