At a Glance
- Tasks: Provide end-user support and manage Microsoft 365 while enhancing security.
- Company: Join Shieldpay, a fintech leader in Greater London with a focus on diversity.
- Benefits: Enjoy flexible hours and hybrid work for a great work-life balance.
- Other info: Great opportunity to grow in a dynamic and inclusive environment.
- Why this job: Be part of a transparent workforce that values your contributions and ideas.
- Qualifications: Hands-on experience in service desk environments; fintech experience is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Shieldpay, located in Greater London, is seeking an IT Support Specialist to provide end-user support, manage Microsoft 365, and collaborate with InfoSec for security enhancements.
The role requires hands-on experience in service desk environments, with fintech experience being a strong advantage.
The position promotes flexible hours and hybrid work opportunities to support work-life balance.
Join Shieldpay and be part of a transparent workforce that values diversity and inclusion.
IT Service Desk Lead - Hybrid & Flexible Hours employer: Shieldpay
At Shieldpay, we pride ourselves on being an excellent employer by fostering a transparent and inclusive work culture that values diversity. Our hybrid and flexible working hours empower employees to achieve a healthy work-life balance while providing ample opportunities for professional growth in the dynamic fintech sector. Join us in Greater London, where your contributions will be recognised and rewarded in a supportive environment that champions innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Lead - Hybrid & Flexible Hours
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Shieldpay on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 skills. We want to show that we’re not just familiar with it, but that we can handle any challenges that come our way.
✨Tip Number 3
Show off your fintech knowledge! If you’ve got experience in this area, make sure to highlight it during interviews. It’s a big plus for Shieldpay, and we want to make that clear.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Service Desk Lead - Hybrid & Flexible Hours
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service desk environments and any fintech knowledge you have. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the IT Service Desk Lead position at Shieldpay. We love seeing genuine enthusiasm and how you can contribute to our diverse and inclusive team.
Showcase Your Soft Skills:While technical skills are crucial, don’t forget to highlight your soft skills too! Communication, teamwork, and problem-solving abilities are key in this role, so give us examples of how you've used these in past experiences.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Shieldpay
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and any relevant IT support tools. Be ready to discuss your hands-on experience in service desk environments, as this will show that you’re not just familiar with the tech but can also troubleshoot effectively.
✨Showcase Your Fintech Experience
If you have any experience in the fintech sector, be sure to highlight it during the interview. Discuss specific challenges you've faced and how you overcame them, as this will demonstrate your ability to adapt and thrive in a fast-paced environment like Shieldpay.
✨Emphasise Collaboration Skills
Since the role involves working closely with InfoSec for security enhancements, be prepared to talk about your teamwork experiences. Share examples of how you’ve collaborated with other departments to achieve common goals, showcasing your ability to work in a transparent and inclusive environment.
✨Ask About Work-Life Balance
Don’t hesitate to ask questions about the flexible hours and hybrid work opportunities. This shows that you value work-life balance and are keen to understand how Shieldpay supports its employees in achieving this, aligning with their company culture.
