At a Glance
- Tasks: Lead communications surveillance initiatives and engage with top financial institutions.
- Company: Join Shield, a visionary in compliance and surveillance technology.
- Benefits: Competitive salary, travel opportunities, and a chance to shape industry standards.
- Other info: Dynamic environment with opportunities for growth and influence in the industry.
- Why this job: Make a real impact in the financial sector while working with cutting-edge technology.
- Qualifications: 10+ years in banking surveillance or related fields, strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
About Shield
Shield is a leading communications compliance and surveillance platform helping financial institutions and regulated organisations identify, manage, and mitigate conduct and compliance risks. We combine advanced AI, analytics, and surveillance capabilities to deliver innovative solutions that meet the evolving regulatory landscape.
As part of our continued growth across Europe, we are seeking an experienced Subject Matter Expert (SME) with deep expertise in Communications Surveillance, Market Abuse Surveillance, and Conduct Risk. This individual will play a critical role in shaping our market strategy, engaging with customers, influencing product direction, and driving commercial growth.
The Role
The SME will serve as a recognised industry authority, acting as the bridge between customers, prospects, regulators, internal product teams, and the wider market. The successful candidate will leverage their extensive banking surveillance experience to support business development activities, contribute to product strategy, represent Shield at industry events, and help position the company as a thought leader across Europe. This is a highly visible role requiring strong commercial acumen, executive presence, and the ability to engage credibly with senior stakeholders across financial services institutions.
Key Responsibilities
- Business Development & Customer Engagement
- Partner with Sales teams to support strategic business development initiatives.
- Engage directly with prospective and existing customers to understand business challenges and regulatory requirements.
- Participate in customer meetings, workshops, discovery sessions, and executive briefings.
- Provide subject matter expertise throughout the sales cycle, helping articulate business value and regulatory alignment.
- Support proposal development, RFP responses, and strategic account planning.
- Industry Thought Leadership
- Represent Shield at industry conferences, forums, and regulatory events across Europe.
- Deliver presentations, panel discussions, webinars, and keynote sessions on market trends, surveillance, conduct risk, and compliance.
- Build and maintain relationships with industry bodies, regulatory communities, and market participants.
- Contribute to white papers, market research, thought leadership content, and industry commentary.
- Customer Events
- Design, organise, and host customer roundtables, executive networking events, and advisory councils.
- Facilitate discussions with senior compliance, surveillance, risk, and regulatory leaders.
- Gather market insights and customer feedback to influence company strategy and product development.
- Product Strategy & Roadmap
- Act as the voice of the market within Shield.
- Collaborate closely with Product Management and Engineering teams to define future product direction.
- Translate customer needs, regulatory developments, and industry trends into actionable product requirements.
- Help prioritise roadmap initiatives that deliver maximum customer and commercial impact.
- Support product launches and go‑to‑market initiatives.
- Market Intelligence
- Monitor regulatory developments, competitor activity, and emerging market trends.
- Provide strategic insights to executive leadership on market opportunities and threats.
- Identify new use cases, partnerships, and growth opportunities across financial services sectors.
Requirements
Essential
- 10+ years of experience in Banking Surveillance, Market Abuse Surveillance, Communications Surveillance, Conduct Risk, Financial Crime Compliance, or related regulatory technology fields.
- Proven experience leading or delivering major surveillance transformation projects or programmes within global financial institutions, or from a Product / Change role.
- Senior‑level experience within Tier 1 or Tier 2 investment banks, retail banks, or financial institutions; or a Big Four consulting firm (Deloitte, EY, KPMG, PwC) with a focus on financial services compliance, surveillance, conduct risk, or regulatory transformation.
- Strong understanding of regulatory frameworks affecting financial institutions across the UK and Europe.
- Experience engaging with C‑suite executives, heads of compliance, heads of surveillance, risk officers, and regulatory stakeholders.
- Demonstrated success supporting business development, customer engagements, or consulting‑led sales activities.
- Excellent presentation and public‑speaking skills.
- Experience influencing product strategy, operating models, or transformation roadmaps, with knowledge of communications surveillance, eComms monitoring, market abuse detection, trade surveillance, and conduct risk programmes.
- Existing network within the European financial services compliance community.
Desirable
- Experience working with surveillance technologies, RegTech platforms, or compliance software providers.
- Experience working in a high‑growth technology or SaaS environment.
Skills & Competencies
- Exceptional communication and stakeholder management skills.
- Executive‑level presentation and facilitation capabilities.
- Strong commercial awareness and strategic thinking.
- Ability to translate complex regulatory requirements into business outcomes.
- Influential leader with strong networking and relationship‑building skills.
- Self‑starter comfortable operating in a fast‑paced growth environment.
- Ability to balance customer, commercial, and product priorities.
Travel Requirements
- Willingness and ability to travel regularly throughout Continental Europe, and less frequently to Singapore and Australia.
- Ability to attend customer meetings, industry events, and internal collaboration sessions in London on a hybrid basis.
- Must have unrestricted ability to travel within the UK and Europe.
More information about Shield
Shield is the industry’s most comprehensive digital communications governance and archiving solution, purpose‑built for financial institutions. Named a Visionary by Gartner, Shield’s platform blends AI innovation with deep regulatory expertise to simplify compliance, strengthen security, and unlock efficiency. Trusted by leading global financial institutions, Shield works closely with its partners to help compliance teams uncover hidden risks, prevent financial crimes, and protect both people and markets. With operations across key financial hubs worldwide, we support customers wherever they operate, navigating complex regulatory environments with confidence. At our core, we re‑focused on building trust: protecting market integrity and creating a world where communication is understood and accountable. Our work has been recognised by industry leaders and analysts, including Deloitte Fast 500, Dun & Bradstreet’s Top 20 Companies, Regulation Asia Awards, and RegTech Insight Awards Europe, reflecting our impact, growth, and commitment to excellence. If you’re ready to make a real impact at a fast‑growing, mission‑driven company working with the world’s leading banks to redefine communication governance and compliance, this is the place for you.
SME - eComms Surveillance employer: Shield
At Shield, we pride ourselves on being a leading employer in the financial technology sector, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and the chance to engage with industry leaders at prestigious events across Europe. With a strong focus on compliance and conduct risk, we empower our team members to make a meaningful impact while enjoying the benefits of a supportive culture and a mission-driven approach.
StudySmarter Expert Advice🤫
We think this is how you could land SME - eComms Surveillance
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Shield. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace SME - eComms Surveillance
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Shield.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Shield's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Shield
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Shield.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Shield will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Shield employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
