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- Tasks: Act as a trusted advisor to enterprise customers, ensuring their success and satisfaction.
- Company: Global startup in London focused on compliance and risk management.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in customer success.
- Qualifications: 5+ years in customer success within an Enterprise SaaS environment.
- Other info: Be part of a fast-paced startup with a focus on innovation.
The predicted salary is between 43200 - 72000 £ per year.
A global startup in London is seeking a Customer Success Manager to act as a trusted advisor to enterprise customers. You will ensure that customers achieve their goals using the platform and increase satisfaction and retention.
Ideal candidates have over 5 years of experience in customer success within an Enterprise SaaS environment. The role involves championing the customer voice, monitoring health metrics, and driving renewals and expansions. The company is invested in financial services, focusing on compliance and risk management.
Strategic Enterprise CSM — Compliance & Risk Platform in London employer: Shield
Contact Detail:
Shield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Enterprise CSM — Compliance & Risk Platform in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their compliance and risk management focus, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've driven customer satisfaction and retention in previous roles. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to get noticed!
We think you need these skills to ace Strategic Enterprise CSM — Compliance & Risk Platform in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategic Enterprise CSM. Highlight your experience in customer success, especially within an Enterprise SaaS environment, and showcase how you've helped customers achieve their goals.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've championed customer voices and driven renewals and expansions in your previous roles.
Showcase Your Metrics: We love numbers! Include any health metrics or KPIs you've monitored in past positions that demonstrate your impact on customer satisfaction and retention. This will help us see your results-driven approach.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Shield
✨Know Your Stuff
Make sure you understand the compliance and risk management landscape. Brush up on the latest trends in financial services and how they relate to customer success. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully driven customer satisfaction and retention. Highlight your experience in an Enterprise SaaS environment, focusing on metrics you've monitored and how you've championed the customer voice.
✨Ask Insightful Questions
Come prepared with questions that show your understanding of the company's goals and challenges. Ask about their current customer success strategies and how they measure success. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be a Problem Solver
Think about potential challenges the company might face in customer success and be ready to discuss how you would address them. This could involve strategies for driving renewals or expanding customer relationships. Showing that you can think critically about their needs will set you apart.
