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- Tasks: Manage service coordination for installation, repair, and maintenance of industrial doors.
- Company: Join a leading UK company in the industrial door supply and service sector.
- Benefits: Enjoy competitive salary, private medical insurance, and 20 days holiday after probation.
- Why this job: Be part of a dynamic team delivering excellence and creative solutions in customer service.
- Qualifications: Management experience with mobile service engineers and excellent communication skills required.
- Other info: Permanent contract with opportunities for personal development and progression.
The predicted salary is between 36000 - 60000 £ per year.
Excellent opportunity to join a market leader within the UK Industrial door supply and service sector operating nationwide on a 24/7 basis delivering the highest level of customer care to our client base. This is an exciting role which requires experience of managing facility delivering effective labour planning, controlling of mobile service vans, whilst managing administration functions for business centre team.
The Role:
- Managing office operating as a Service Coordination facility, responsible for the management of all installation, repair, service, maintenance and PPM works on customer sites across the North Central regions.
- Managing coordination of mobile engineers providing attendance on all client sites for industrial and commercial doors, including loading bay equipment throughout the region.
- Demonstrating experience managing a busy facility working to demanding deadlines, with a team delivering a can-do attitude, creative solutions, high level of energy, enthusiasm and happy to communicate with customers and colleagues at all levels.
Ideally we need you to be:
- Well educated with management experience of mobile service Engineers.
- Manage a professional team delivering the highest level of service excellence to the client.
- Excellent communication and telephone skills within the Industrial service sector.
- Experienced in managing and negotiating client site attendance timescale, costs, and performance.
- Review Company performance management systems and field service management software data.
- Responsible for P&L performance vs forecast.
Employment Package:
- Competitive salary and incentives package depending on experience.
- Permanent employment contract subject to successful probationary period.
- Complimentary onsite car parking provided adjacent to office facilities.
- Opportunity for personal development/progression.
- Private Medical Insurance.
- 20 days holiday per annum once 6 month probationary is completed (and successful) + Public holidays.
Manager Service Coordinator Resourse Planner in Wakefield, West Yorkshire employer: Shield Industrial
Contact Detail:
Shield Industrial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Service Coordinator Resourse Planner in Wakefield, West Yorkshire
✨Tip Number 1
Familiarise yourself with the specific software and tools used in field service management. Being knowledgeable about these systems can give you an edge during interviews, as it shows your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the industrial service sector. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your experience in managing teams and coordinating services under pressure. Use specific examples that highlight your problem-solving skills and ability to maintain high service levels.
✨Tip Number 4
Research the company’s values and customer service philosophy. Tailoring your conversation to align with their commitment to excellence can demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Manager Service Coordinator Resourse Planner in Wakefield, West Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing service coordination and labour planning. Emphasise any previous roles where you managed mobile service teams or worked in the industrial service sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed teams and delivered excellent customer service in past positions.
Highlight Relevant Skills: In your application, focus on key skills such as communication, negotiation, and performance management. Provide examples of how you've used these skills to achieve results in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this managerial role.
How to prepare for a job interview at Shield Industrial
✨Showcase Your Management Experience
Make sure to highlight your previous experience managing mobile service engineers. Discuss specific examples where you successfully coordinated teams and met demanding deadlines, as this role requires strong leadership skills.
✨Demonstrate Excellent Communication Skills
Since the role involves liaising with clients and colleagues, be prepared to showcase your communication skills. Share instances where you effectively communicated complex information or resolved conflicts, as this will demonstrate your ability to maintain high service levels.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you had to deliver creative solutions under pressure, especially in a service coordination context, to illustrate your capability to handle challenges.
✨Familiarise Yourself with Field Service Management Software
Since the role involves managing performance through software data, it’s beneficial to have a basic understanding of field service management systems. If you have experience with specific software, mention it during the interview to show your readiness for the role.
