SME – eComms Surveillance

Shield is a leading communications compliance and surveillance platform helping financial institutions and regulated organisations identify, manage, and mitigate conduct and compliance risks. We combine advanced AI, analytics, and surveillance capabilities to deliver innovative solutions that meet the evolving regulatory landscape.

As part of our continued growth across Europe, we are seeking an experienced Subject Matter Expert (SME) with deep expertise in Communications Surveillance, Market Abuse Surveillance, Conduct Risk. This individual will play a critical role in shaping our market strategy, engaging with customers, influencing product direction, and driving commercial growth.

The SME will serve as a recognised industry authority, acting as the bridge between customers, prospects, regulators, internal product teams, and the wider market. The successful candidate will leverage their extensive banking surveillance experience to support business development activities, contribute to product strategy, represent Shield at industry events, and help position the company as a thought leader across Europe. This is a highly visible role requiring strong commercial acumen, executive presence, and the ability to engage credibly with senior stakeholders across financial services institutions.

• Business Development & Customer Engagement
• Partner with Sales teams to support strategic business development initiatives.
• Engage directly with prospective and existing customers to understand business challenges and regulatory requirements.
• Participate in customer meetings, workshops, discovery sessions, and executive briefings.
• Provide subject matter expertise throughout the sales cycle, helping articulate business value and regulatory alignment.
• Support proposal development, RFP responses, and strategic account planning.
• Industry Thought Leadership
• Represent Shield at industry conferences, forums, and regulatory events across Europe.
• Deliver presentations, panel discussions, webinars, and keynote sessions on market trends, surveillance, conduct risk, and compliance.
• Build and maintain relationships with industry bodies, regulatory communities, and market participants.
• Contribute to white papers, market research, thought leadership content, and industry commentary.
• Customer Events
• Design, organise, and host customer roundtables, executive networking events, and advisory councils.
• Facilitate discussions with senior compliance, surveillance, risk, and regulatory leaders.
• Gather market insights and customer feedback to influence company strategy and product development.
• Product Strategy & Roadmap
• Act as the voice of the market within Shield.
• Collaborate closely with Product Management and Engineering teams to define future product direction.
• Translate customer needs, regulatory developments, and industry trends into actionable product requirements.
• Help prioritise roadmap initiatives that deliver maximum customer and commercial impact.
• Support product launches and go-to-market initiatives.
• Market Intelligence
• Monitor regulatory developments, competitor activity, and emerging market trends.
• Provide strategic insights to executive leadership on market opportunities and threats.
• Identify new use cases, partnerships, and growth opportunities across financial services sectors.

• 10+ years of experience in Banking Surveillance, Market Abuse Surveillance, Communications Surveillance, Conduct Risk, Financial Crime Compliance, or related regulatory technology fields.
• Proven experience leading or delivering major surveillance transformation projects or programmes within global financial institutions, or from Product / Change role.
• Senior-level experience within Tier 1 or Tier 2 investment banks, retail banks, or financial institutions; or a Big Four consulting firm (Deloitte, EY, KPMG, PwC) with a focus on financial services compliance, surveillance, conduct risk, or regulatory transformation.
• Strong understanding of regulatory frameworks affecting financial institutions across the UK and Europe.
• Experience engaging with C-suite executives, Heads of Compliance, Heads of Surveillance, Risk Officers, and Regulatory stakeholders.
• Demonstrated success supporting business development, customer engagements, or consulting-led sales activities.
• Excellent presentation and public speaking skills.
• Experience influencing product strategy, operating models, or transformation roadmaps. Knowledge of communications surveillance, eComms monitoring, market abuse detection, trade surveillance, and conduct risk programmes.
• Existing network within the European financial services compliance community.

• Experience working with surveillance technologies, RegTech platforms, or compliance software providers.
• Experience working in a high-growth technology or SaaS environment.

• Exceptional communication and stakeholder management skills.
• Executive-level presentation and facilitation capabilities.
• Strong commercial awareness and strategic thinking.
• Ability to translate complex regulatory requirements into business outcomes.
• Influential leader with strong networking and relationship-building skills.
• Self-starter comfortable operating in a fast-paced growth environment.
• Ability to balance customer, commercial, and product priorities.

• Willingness and ability to travel regularly throughout Continental Europe, and less regular to Singapore, Australia.
• Ability to attend customer meetings, industry events, and internal collaboration sessions in London on a hybrid basis.
• Must have unrestricted ability to travel within the UK and Europe.

• Becoming a recognised industry voice representing Shield across Europe.
• Driving measurable contribution to new business opportunities and customer growth.
• Building a strong community of compliance and surveillance leaders through Shield-hosted events and roundtables.
• Influencing the evolution of Shield’s product strategy and roadmap based on market intelligence and customer feedback.
• Strengthening Shield’s market position as a leading surveillance and compliance technology provider.

More information about Shield: Shield is the industry’s most comprehensive digital communications governance and archiving solution, purpose-built for financial institutions. Named a Visionary by Gartner, Shield’s platform blends AI innovation with deep regulatory expertise to simplify compliance, strengthen security, and unlock efficiency. Trusted by leading global financial institutions, Shield works closely with its partners to help compliance teams uncover hidden risks, prevent financial crimes, and protect both people and markets. With operations across key financial hubs worldwide, we support customers wherever they operate, navigating complex regulatory environments with confidence. At our core, we’re focused on building trust: protecting market integrity and creating a world where communication is understood and accountable. Our work has been recognized by industry leaders and analysts, including Deloitte Fast 500, Dun & Bradstreet’s Top 20 Companies, Regulation Asia Awards, and RegTech Insight Awards Europe-reflecting our impact, growth, and commitment to excellence.

If you’re ready to make a real impact at a fast-growing, mission-driven company working with the world’s leading banks to redefine communication governance and compliance – this is the place for you.