Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers succeed with our platform and drive their business growth.
- Company: Join a fast-growing SaaS company revolutionising the industry.
- Benefits: Enjoy hybrid/remote work, career development, and a supportive culture.
- Why this job: Make a real impact on customer journeys and business success.
- Qualifications: 2-3 years in management consulting and a passion for customer success.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Shibumi is a fast-growing SaaS company revolutionizing the industry. We empower businesses with cutting-edge solutions that drive efficiency, growth, and customer satisfaction. Our team is passionate about delivering value to our customers and ensuring they achieve their business goals with our platform.
About the Role
We are seeking a dynamic and strategic Customer Success Manager to join our team. This role is ideal for candidates with 2-3 years of experience in management consulting who are looking to transition into the SaaS industry. The CSM will be responsible for ensuring our customers realize maximum value from our products, driving adoption, retention, and expansion.
Key Responsibilities
- Act as a trusted advisor to customers, understanding their business objectives and aligning them with our product capabilities.
- Develop and execute customer success plans to ensure adoption, satisfaction, and long-term retention.
- Analyze customer data and provide insights that drive engagement and success.
- Conduct regular business reviews with customers to showcase value and identify new opportunities.
- Collaborate cross-functionally with Sales, Product, and Support teams to address customer needs and advocate for product enhancements.
- Support expansion opportunities by promoting platform usage and adoption.
- Proactively manage risks, ensuring customer concerns are addressed swiftly and effectively.
- Deliver Power User Training and support client delivery of end-user training to ensure product adoption.
- Provide new release/feature training and support client adoption of new features.
Who You Are
- 2-3 years of experience in management consulting, with a strong ability to solve complex business problems.
- Passionate about customer success and building long-term relationships.
- Passionate about technology with a natural curiosity to explore, learn, and adapt to emerging trends and innovations.
- Strong analytical skills with the ability to interpret customer data and drive actionable insights.
- Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
- Highly organized, detail-oriented, and capable of managing multiple customer accounts effectively.
- Experience in SaaS, B2B technology, or business transformation is a plus.
Why Join Us?
- Impact: Play a critical role in shaping the customer journey and driving business success.
- Growth: Opportunities to develop your career in a fast-growing SaaS environment.
- Culture: Work in a collaborative, innovative, and customer-focused team.
- Flexibility: Hybrid/Remote work options and a focus on work-life balance.
Customer Success Manager employer: Shibumi
Contact Detail:
Shibumi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Shibumi on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Shibumi's products inside out. Show us how you can align customer success with our platform's capabilities. The more you know, the better you'll shine!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. We love hearing about real experiences that showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to connect.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in management consulting and how it aligns with our mission at Shibumi. We want to see how you can bring value to our team!
Showcase Your Passion: Let your enthusiasm for customer success and technology shine through in your application. Share examples of how you've built relationships and driven results in previous roles. We love candidates who are genuinely excited about making a difference!
Be Data-Driven: Since this role involves analysing customer data, include any relevant metrics or insights from your past experiences. Show us how you've used data to drive engagement and success. Numbers speak volumes, and we appreciate a candidate who can back up their claims!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Shibumi!
How to prepare for a job interview at Shibumi
✨Know Your Customer Success Fundamentals
Before the interview, brush up on the key principles of customer success. Understand how to drive adoption, retention, and expansion. Be ready to discuss how you can align customer objectives with product capabilities, as this will show your potential employer that you’re already thinking like a CSM.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with data analysis. Think of specific examples where you've used data to drive insights or improve customer satisfaction. This is crucial for a role that involves interpreting customer data and providing actionable insights.
✨Demonstrate Your Communication Prowess
Practice articulating your thoughts clearly and confidently. You’ll need to influence stakeholders at all levels, so be prepared to showcase your communication and presentation skills. Consider doing mock interviews with friends or using video to refine your delivery.
✨Be Ready to Discuss Cross-Functional Collaboration
Think of instances where you’ve worked with different teams to solve problems or enhance customer experiences. Highlighting your ability to collaborate effectively will resonate well, especially since the role requires working closely with Sales, Product, and Support teams.
