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For Companies At a Glance
- Tasks: Drive customer success by ensuring they get the most from our innovative SaaS solutions.
- Company: Join Shibumi, a fast-growing SaaS company transforming industries with cutting-edge technology.
- Benefits: Enjoy hybrid/remote work options, career growth opportunities, and a collaborative culture.
- Why this job: Make a real impact on customer journeys and help businesses thrive with our platform.
- Qualifications: 2-3 years in management consulting, strong problem-solving skills, and a passion for customer success.
- Other info: Be part of a dynamic team focused on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Shibumi is a fast-growing SaaS company revolutionising the industry. We empower businesses with cutting-edge solutions that drive efficiency, growth, and customer satisfaction. Our team is passionate about delivering value to our customers and ensuring they achieve their business goals with our platform.
About the Role
We are seeking a dynamic and strategic Customer Success Manager to join our team. This role is ideal for candidates with 2-3 years of experience in management consulting who are looking to transition into the SaaS industry. The CSM will be responsible for ensuring our customers realise maximum value from our products, driving adoption, retention, and expansion.
Key Responsibilities
- Act as a trusted advisor to customers, understanding their business objectives and aligning them with our product capabilities.
- Develop and execute customer success plans to ensure adoption, satisfaction, and long-term retention.
- Analyse customer data and provide insights that drive engagement and success.
- Conduct regular business reviews with customers to showcase value and identify new opportunities.
- Collaborate cross-functionally with Sales, Product, and Support teams to address customer needs and advocate for product enhancements.
- Support expansion opportunities by promoting platform usage and adoption.
- Proactively manage risks, ensuring customer concerns are addressed swiftly and effectively.
- Deliver Power User Training and support client delivery of end-user training to ensure product adoption.
- Provide new release/feature training and support client adoption of new features.
Who You Are
- 2-3 years of experience in management consulting, with a strong ability to solve complex business problems.
- Passionate about customer success and building long-term relationships.
- Passionate about technology with a natural curiosity to explore, learn, and adapt to emerging trends and innovations.
- Strong analytical skills with the ability to interpret customer data and drive actionable insights.
- Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
- Highly organised, detail-oriented, and capable of managing multiple customer accounts effectively.
- Experience in SaaS, B2B technology, or business transformation is a plus.
Why Join Us?
- Impact: Play a critical role in shaping the customer journey and driving business success.
- Growth: Opportunities to develop your career in a fast-growing SaaS environment.
- Culture: Work in a collaborative, innovative, and customer-focused team.
- Flexibility: Hybrid/Remote work options and a focus on work-life balance.
Customer Success Manager in City of London employer: Shibumi
Contact Detail:
Shibumi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the SaaS industry, especially those working at companies you admire. Use LinkedIn to connect and engage with them; you never know who might help you land that Customer Success Manager role!
✨Tip Number 2
Prepare for interviews by researching common questions for Customer Success Managers. Think about how your management consulting experience can translate into this role. Practice articulating your thoughts clearly and confidently.
✨Tip Number 3
Showcase your passion for customer success! During interviews, share specific examples of how you've helped clients achieve their goals. This will demonstrate your commitment to driving value and satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Shibumi.
We think you need these skills to ace Customer Success Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in management consulting and how it aligns with our mission at Shibumi. We want to see how you can bring value to our customers!
Showcase Your Passion: Let your enthusiasm for customer success shine through! Share examples of how you've built relationships and driven results in previous roles. We love candidates who are genuinely excited about helping customers achieve their goals.
Be Data-Driven: Since the role involves analysing customer data, include any relevant experience you have with data analysis. Show us how you've used insights to drive engagement and success in past positions. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Shibumi!
How to prepare for a job interview at Shibumi
✨Know Your Customer Success Fundamentals
Before the interview, brush up on the key principles of customer success. Understand how to drive adoption, retention, and expansion. Be ready to discuss how you can align customer objectives with product capabilities, as this will show your potential employer that you’re already thinking like a CSM.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with data analysis. Think of specific examples where you've used data to drive insights or improve customer engagement. This is crucial for the role, so having concrete examples will help you stand out.
✨Demonstrate Your Communication Prowess
Practice articulating your thoughts clearly and confidently. You’ll need to influence stakeholders at all levels, so consider role-playing common scenarios with a friend. This will help you refine your presentation skills and ensure you can convey your ideas effectively during the interview.
✨Be Ready to Discuss Cross-Functional Collaboration
Think about times when you've worked with different teams to solve a problem or enhance a project. Be prepared to share these experiences, as collaboration is key in a SaaS environment. Highlight how you can advocate for customer needs while working alongside Sales, Product, and Support teams.
