New Business Account Manager

Job Summary

The New Business Account Manager is responsible for conducting cold calls and prospecting to identify potential customers while nurturing existing relationships within assigned business accounts. This role involves assisting customers with IT solutions, managing the sales cycle from quoting to order placement, and collaborating with SHI internal resources to address inquiries and offer solutions.

The New Business Account Manager must demonstrate strong communication, problem-solving, and customer service skills to achieve sales targets and ensure a superior customer experience.

Role Description

(Including but not limited to)

• Conduct cold calling and prospecting to identify potential customers.
• Establish and nurture relationships via email and phone within assigned books of business.
• Assist customers in selecting, deploying, and managing various aspects of their IT environment.
• Address client concerns and make recommendations to help them achieve their objectives.
• Quote and place orders based on customer requests.
• Grow existing active buying accounts by managing projects through the entire sales cycle.
• Meet or exceed monthly and quarterly production quotas.
• Proactively schedule and facilitate customer meetings with SHI internal resources.
• Acquire and manage the IT needs of medium to large businesses, ensuring a best‑in‑class customer experience.
• Collaborate and co‑sell with SHI internal resources to resolve customer inquiries and offer solutions to IT challenges.

Behaviors and Competencies

• Collaboration: Can demonstrate a willingness to contribute to team tasks and responsibilities when assigned.
• Communication: Can communicate simple ideas and information clearly.
• Consultative Sales: Can demonstrate a willingness to understand customer needs and provide appropriate solutions when guided.
• Customer Service: Can provide responsive and courteous assistance to customers.
• Flexibility: Can adjust to changes in tasks and responsibilities when required.
• Listening: Can demonstrate attentive listening in conversations, understanding the information as it is directly presented.
• Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
• Problem‑Solving: Can demonstrate a willingness to address and resolve problems when they arise.
• Prospecting: Can demonstrate an understanding of the basic principles of prospecting and can identify potential leads when provided with a list or database.
• Self‑Motivation: Can demonstrate a willingness to take on tasks and responsibilities independently when assigned.
• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
• Willingness to Learn: Can demonstrate interest in learning new things and seeks opportunities for personal and professional development.

Skill Level Requirements

• Ability to cold call and create new business opportunities - Basic
• Ability to grow existing customer relationships - Basic
• Ability to learn new concepts and processes quickly - Basic
• Proficiency in customer outreach and delivering tailored customer service solutions - Basic
• Proficiency in Microsoft Office Tools - Basic
• Proficiency in project management - Basic

Other Requirements

• Minimum Bachelor’s Degree or equivalent work experience
• Minimum 1 year of sales experience in a similar role
• 10% of in‑market travel as needed

The compensation for this position is dependent on job‑related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status