Partner Services Manager in Milton Keynes

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Manager of Services Partner Management develops and executes strategic partner plans to align with organizational goals, establishing strong relationships with key partners for long-term success. This role involves leading negotiations, analyzing partner performance, and collaborating with cross-functional teams to integrate solutions and align business operations. The Manager provides leadership to the partner management team, implements training programs, and ensures compliance with agreements while reporting on performance metrics to senior management.

Role Description (Including but not limited to)

• Develop and execute strategic partner plans that align with organizational goals and drive mutual growth.
• Establish and maintain strong relationships with key partners to ensure long-term collaboration and success.
• Lead negotiations and agreements with partners to ensure mutually beneficial outcomes.
• Analyze partner performance and develop strategies to enhance partner effectiveness and drive revenue.
• Collaborate with cross-functional teams to integrate partner solutions and align business operations.
• Monitor industry trends and competitive landscape to identify new partnership opportunities.
• Provide leadership and guidance to the partner management team, fostering a culture of collaboration and achievement.
• Develop and implement partner training programs to enhance partner knowledge and engagement.
• Ensure compliance with partner agreements and organizational policies.
• Regularly report on partner performance metrics and provide insights to senior management.

Behaviors and Competencies

• Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
• Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.
• Business Acumen: Can develop and execute business plans to drive growth and profitability.
• Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs.
• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Conflict Resolution: Can resolve complex conflicts and negotiate win-win outcomes.
• Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.
• Relationship Building: Can take ownership of complex team initiatives, collaborate with diverse groups, and drive results through effective relationship management.
• Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.

Skill Level Requirements

• Ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment. - Expert
• Proven ability to develop, launch, and manage effective human resources programs that meet organizational objectives and enhance employee engagement and productivity. - Expert
• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth. - Expert
• Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth. - Expert
• Experience in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues. - Expert

Other Requirements

• Completed Bachelor’s Degree in Business or related field required
• 3+ years of experience in partner or project management
• 3+ years of experience presenting to partners, internal management, and client/customer executives
• 1+ years of management experience preferred
• Ability to travel 20%

The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.