Inside Client Account Manager in Milton Keynes

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Inside Client Account Manager (ICAM) is pivotal in providing World Class Support to SHI’s customers by collaborating with field sales and SHI’s partner network. The ICAM assists in generating new sales within their current account set by making positive impressions with their customers and proactively managing renewals. This role involves creating competitive pricing quotes for customers’ IT needs, processing orders, and providing timely updates. Reporting directly to a Manager – Inside Sales, the ICAM is a key contributor to revenue growth.

The ICAM role offers structured training, mentorship, and exposure across sales, vendors, and customers, making it well‑suited to an early‑career professional seeking long‑term development within SHI. This position is required to report to Milton Keynes, UK office.

Role Description

• Function as the central sales contact for our core customer base.
• Forge strong relationships with customers, external sales team, and SHI internal departments.
• Work closely with aligned Outside Sales Team to collectively own the sales quota.
• Understand, and help to efficiently manage the opportunity pipeline, and ensure forecasts of sales performance are predictable, accurate and adhered to.
• Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls.
• Acknowledge and resolve customer inquiries proactively, resolving issues with a ‘complete-first-time’ attitude, delivering an exceptional customer experience.
• Identify and capture new opportunities, moving them effectively through the sales pipeline.
• Source and develop comprehensive pricing quotes based on customers' IT requirements, including new hardware, software, and associated services.
• Assist in driving sales through customer engagement, ensuring you deliver against the tenets of world-class support.
• Proactively manage customer maintenance and support renewals.
• Ensure prompt and accurate entry of purchase orders and provide timely updates to customers and all relevant parties.
• Actively participate in team meetings to stay updated on product changes and business strategies.
• Actively participate in departmental initiatives and incentive programs.

Skill Level Requirements

• Exceptional communication skills (verbal and written).
• Strong sales acumen with the ability to identify customer needs and offer suitable solutions.
• Excellent time management and organizational skills.
• Initiative-taking and strategic approach to sales, aimed at enhancing the client experience.
• Ability to work effectively in a fast-paced, collaborative environment.

Other Requirements

• Completed bachelor’s degree (College/University) or minimum 2 years of Customer Service experience in a Corporate or Office Setting.
• Have successfully completed the Inside Sales onboarding curriculum and training requirements outlined by management.

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.